Valor Global is proud to introduce two new members to the Valor family


Valor Global is proud to introduce two new members to the Valor family

Vikki Olsen

Talent Manager

A Midwest native and proud active duty Air Force and Air National Guard veteran, Vikki’s diverse history with the military community and subsequent federal and state government positions have provided her with a unique perspective enabling her to take a more holistic approach to Human Resources.

As Talent Manager for Valor Global, Vikki consistently seeks new and innovative methodologies to enhancing the employee experience and the expansion of the Valor family. With previous experience in HR, employee recognition, and training and development, Vikki brings all three elements together forming a more cohesive and effective Talent Management strategy.

In her off-time, Vikki enjoys travel, art, and experimenting in the kitchen. She works closely with multiple charities alongside her three amazing children.

Steve Riccio


Steve Riccio is the Controller for Valor and responsible for the financial stewardship of global operations. In this role, Steve manages capital and operating budgets, financial affairs and reporting, and procurement and debt/treasury.

Before joining Valor, Steve served as Controller and Assistant Controller with Upward Projects, Kona Grill, and Cold Stone Creamery. Steve received his Bachelors of Science Degree in Accounting in 1997 from Saint Joseph’s University in Philadelphia, PA.

Steve lives in Phoenix, Arizona with his six-year-old daughter. Together they enjoy The Children’s Museum of Phoenix, McCormick Train Park, and Saturday swim lessons at Life Time Fitness.

Valor global

Valor Global is a world-wide leader in Managed IT Services, IT Hosting and Customer Care Solutions.

Founded in 2004, the company employs nearly 900 people throughout North America, Costa Rica, the Philippines, and Germany. The company offers cost-effective and flexible on-shore, near-shore, off-shore, and hybrid support options to include contact center and help desk solutions, cloud and hosting solutions, managed IT services, application management, and professional services.

Valor leverages ITIL and LEAN methodologies to provide best of class support with a focus on continuous improvement and is a leader in providing and improving NPS for its customers.

Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

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