Posts Tagged ‘service desk’
What’s the True Cost of Operating Your Service Desk?
What does a service desk or help desk really cost to operate? Is it really a cost effective endeavor for organizations whose core competencies are focused on other areas? How does turnover and training impact your overall cost structure? If you’re choosing between operating a service desk in house or outsourcing it, how can you…
Read MoreTo Outsource or To In-source: What’s the Right Service Desk Approach for You
Imagine this: your organization is at a critical point of growth where you have to decide where and how to best allocate your resources. You’ve reached a level where you need a dedicated service desk to effectively support your growing customer base. Fantastic, right? So what now? The next question you need to ask yourself:…
Read MoreContact Center as a Service: A Layered Approach to Delivering the Contact Center
Valor Global has been providing business process outsourcing services for more than a decade. Like everyone in the business we started with a traditional, facility based outlook. Over the years we have established contact center facilities in Phoenix, AZ, Costa Rica and the Philippines. Our client list includes large fortune 500 companies such as Sprint,…
Read MoreHow Outsourcing Your Service Desk Can Help Grow Your Business
In recent years, most businesses have been put through the ringer – finding themselves with employees who are handling multiple functions and struggling to find enough time to accomplish all the goals they need to advance the business to the next level. To further complicate the situation, it can be extremely challenging for small- to…
Read More