Four Areas for Managing IT Success in the Cloud

As the IT industry continues its rapid pace of evolution, businesses are increasingly relying on cloud-based infrastructure for managing and deploying their technology. Managing technology and applications as a hosted solution frees both the software developers and businesses alike from the requirement of purchasing costly infrastructure. Companies that no longer want to make capital investments…

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What’s the True Cost of Operating Your Service Desk?

What does a service desk or help desk really cost to operate? Is it really a cost effective endeavor for organizations whose core competencies are focused on other areas? How does turnover and training impact your overall cost structure? If you’re choosing between operating a service desk in house or outsourcing it, how can you…

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