Posts Tagged ‘customer satisfaction’
Why the Unscripted Experience is the Future of Call Center Solutions
Imagine this: you’ve just gotten home after a long day at the office, your boss was relentless, traffic was unbearable, the weather wasn’t picture perfect and you got more coffee on your shirt than you did in your blood stream. You’re ready to put the day to bed, get in your pajamas and cuddle up…
Read MoreValor Global Helps Global Telecom Improve Customer Experience
Few industries feel the pressure of keeping customer satisfaction high like the telecommunications industry. The ubiquity of mobile devices coupled with 24/7 Internet access has created a culture of consumers who are not only obsessed with connectivity and speed, they also demand instant gratification and fast resolution to their issues. In such a fast paced,…
Read MoreWhy Customer Satisfaction Should be at the Top of Every CIO’s Priority List
With the ever-increasing presence of social media and social companies, the power of the customer has never been more evident. In today’s connected world, customer service – and the customer voice – greatly impacts the perception of a company by the public. As corporations around the globe have realized this, customer satisfaction has become a…
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