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Valor Global
  • SOLUTIONS
    • Customer Care
    • Lead Generation
    • Retention
    • Tech Support
    • Scheduling
    • Digital Solutions
  • ABOUT
    • About Us
    • The Valor Way
    • Board of Directors
    • Leadership Team
    • Diversity & Inclusion
    • Awards
    • Locations
    • Partners
  • CONTACT US
  • CAREERS
    • Job Listings
    • Culture

Posts Tagged ‘customer satisfaction’

Why the Unscripted Experience is the Future of Call Center Solutions

By Jana Randall | May 29, 2019 | 1

Imagine this: you’ve just gotten home after a long day at the office, your boss was relentless, traffic was unbearable, the weather wasn’t picture perfect and you got more coffee on your shirt than you did in your blood stream. You’re ready to put the day to bed, get in your pajamas and cuddle up…

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Valor Global Helps Global Telecom Improve Customer Experience

By Mode Effect | June 27, 2014 | 0

Few industries feel the pressure of keeping customer satisfaction high like the telecommunications industry. The ubiquity of mobile devices coupled with 24/7 Internet access has created a culture of consumers who are not only obsessed with connectivity and speed, they also demand instant gratification and fast resolution to their issues. In such a fast paced,…

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Why Customer Satisfaction Should be at the Top of Every CIO’s Priority List

By Mode Effect | May 1, 2014 | 0

With the ever-increasing presence of social media and social companies, the power of the customer has never been more evident. In today’s connected world, customer service – and the customer voice – greatly impacts the perception of a company by the public. As corporations around the globe have realized this, customer satisfaction has become a…

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