Posts Tagged ‘customer care’
Why the Unscripted Experience is the Future of Call Center Solutions
Imagine this: you’ve just gotten home after a long day at the office, your boss was relentless, traffic was unbearable, the weather wasn’t picture perfect and you got more coffee on your shirt than you did in your blood stream. You’re ready to put the day to bed, get in your pajamas and cuddle up…
Read MoreValor Global CEO Nominated for Entrepreneur of the Year
Simer Mayor, nominated for Entrepreneur of the Year
Read MoreValor Global Helps Global Telecom Improve Customer Experience
Few industries feel the pressure of keeping customer satisfaction high like the telecommunications industry. The ubiquity of mobile devices coupled with 24/7 Internet access has created a culture of consumers who are not only obsessed with connectivity and speed, they also demand instant gratification and fast resolution to their issues. In such a fast paced,…
Read MoreNew Customer Care Outsourcing Resource
Today, with the global economy moving towards growth mode and competition continuing to heat up in nearly every industry, companies are seeking new ways to create a differentiated customer experience. Outsourcing drivers are now more often tied to strategic business initiatives, and to helping deliver value-added activities such as customer retention, multi-channel management and customer analytics. These new value-added specialties not only…
Read MoreWhat is Hybrid Outsourcing & Why Should You Care?
I’m sure you’ve heard the adage that one of the keys to investing is diversification. Well, the same can be said for outsourcing. The three types of outsourcing – nearshore, offshore and onshore – all have specific benefits and each option is typically associated with expertise in certain skill sets based on the training available…
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