Posts Tagged ‘call center’
Call Center Acronyms for Industry Newbies
You’re stoked! You love helping people through conversation and you just landed your first call center position! You enter your first day of training and your trainer starts saying things like ACW, AHT, BPO… and you’re lost and perhaps a little overwhelmed. Who knew call centers had so many acronyms? No need to fear, we’ve…
Read More10 Tips to Ace your Video Job Interview
A video job interview? No need to panic! In the light of the coronavirus pandemic, it’s likely that many of your plans have been thwarted, including your job interview. Instead of in-person, your interview has been changed to video chat. Here’s our best tips to acing your video job interview. Check Your Tech The top…
Read MoreTop Tips for Working from Home
Due to the coronavirus pandemic, many companies have urged employees to work from home to reduce the risk of infection and essentially flatten the curve. What could sound like a vacation, working from home requires a bit of adjustment to ensure your productivity rates stay high. Here our top tips for working from home when…
Read MoreValor Global in the News: Idaho Press Feature
Arizona company acquires Meridian-based Pro Service Boise By IDAHO PRESS STAFF newsroom@idahopress.com MERIDIAN — Valor Global, an Arizona-based call center and customer service provider, announced last month that it has acquired Pro Service Boise. Valor Global will add 1,000 new jobs and invest $5 million in the Boise area within the next five years, the…
Read MoreValor Global acquires customer care solutions company Pro Service Boise
Acquisition unites two performance-driven leaders to offer increased availability for world-class, outsourced customer care solutions for manufacturing and retail customers. Today, Mayor Simison and Boise Valley Economic Partnership announced that Valor Global has acquired Pro Service Boise to grow its technical, operations and customer experience center in Boise, Idaho. The Arizona-headquartered company, which provides outsourced…
Read MoreValor Global CEO Nominated for Entrepreneur of the Year
Simer Mayor, nominated for Entrepreneur of the Year
Read MoreValor Global Helps Global Telecom Improve Customer Experience
Few industries feel the pressure of keeping customer satisfaction high like the telecommunications industry. The ubiquity of mobile devices coupled with 24/7 Internet access has created a culture of consumers who are not only obsessed with connectivity and speed, they also demand instant gratification and fast resolution to their issues. In such a fast paced,…
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