Posts Tagged ‘call center vendors’
Valor Global in the News: Idaho Press Feature
Arizona company acquires Meridian-based Pro Service Boise By IDAHO PRESS STAFF newsroom@idahopress.com MERIDIAN — Valor Global, an Arizona-based call center and customer service provider, announced last month that it has acquired Pro Service Boise. Valor Global will add 1,000 new jobs and invest $5 million in the Boise area within the next five years, the…
Read MoreImprove Your Company’s Net Promoter Score: Lower Customer Effort and Improve Issue Resolution
The Net Promoter Score (NPS) is an important metric within the call center industry and can be correlated with revenue growth. Ultimately, however, the net promoter score is a byproduct of customer effort and issue resolution. As a call center company, we know that there are many factors that play into lowering customer effort and…
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