The past week has been one of the most challenging yet rewarding time as a father, husband, son, brother, friend and entrepreneur. I have spoken with many entrepreneurs about the uncertain times that our businesses are facing. Many entrepreneurs are worried about their businesses closing. My message to fellow entrepreneurs is that we can weather…

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You’re stoked! You love helping people through conversation and you just landed your first call center position! You enter your first day of training and your trainer starts saying things like ACW, AHT, BPO… and you’re lost and perhaps a little overwhelmed. Who knew call centers had so many acronyms? No need to fear, we’ve…

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Due to the coronavirus pandemic, many companies have urged employees to work from home to reduce the risk of infection and essentially flatten the curve. What could sound like a vacation, working from home requires a bit of adjustment to ensure your productivity rates stay high. Here our top tips for working from home when…

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How to ease and reduce stress in the workplace. It may not shock you that call center reps who handle customers all day are stressed out. Like most humans, you’ve probably lost your patience with someone in customer service at your bank, credit card company, or insurance company. Though your end was a frustrating experience,…

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Arizona company acquires Meridian-based Pro Service Boise By IDAHO PRESS STAFF newsroom@idahopress.com MERIDIAN — Valor Global, an Arizona-based call center and customer service provider, announced last month that it has acquired Pro Service Boise. Valor Global will add 1,000 new jobs and invest $5 million in the Boise area within the next five years, the…

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Acquisition unites two performance-driven leaders to offer increased availability for world-class, outsourced customer care solutions for manufacturing and retail customers. Today, Mayor Simison and Boise Valley Economic Partnership announced that Valor Global has acquired Pro Service Boise to grow its technical, operations and customer experience center in Boise, Idaho. The Arizona-headquartered company, which provides outsourced…

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Outsourcing helps alleviate pressure on busy internal staff

In recent years, most businesses have been put through the ringer – finding themselves with employees who are handling multiple functions and struggling to find enough time to accomplish all the goals they need to advance the business to the next level. To further complicate the situation, it can be extremely challenging for small- to…

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