Melissa is Valor Global’s Chief Marketing Officer, responsible for guiding all Mayo Global portfolio companies in areas of strategic brand building and marketing execution. Melissa brings over 20 years of expertise in customer research, brand and marketing strategy, product development, creative development and public relations, with a proven track record of building and running top-performing teams…

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Michelle is a highly proficient thought leader with a reputation for constantly seeking innovative ways to drive change and improve the customer experience.  Prior to Valor Global, Michelle managed the development and implementation of a lean management system for the State of Arizona where she coached executive teams toidentify improvement opportunities that include quantifiable and sustainable…

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Sharen Hammond is an Operations Director at Valor Global. She has over 25-years of experience in call center operations, first working on the non-profit side of operations before moving to the BPO platform. Sharen is customer success obsessed, with a love for transforming client experience and happiness. As a leader, Sharen enjoys identifying talent in…

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Naresh is Valor Global’s Chief Financial Officer, overseeing all aspects of the company’s financial affairs and financial reporting for the consolidated business.  In his role, he leads the accounting and finance teams, overseeing accounting operations, business accounting, audit and tax, and financial planning and analysis.  He provides strategic business leadership and spearheads financial initiatives.  Naresh…

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Peggi was raised in Massachusetts before re-locating to Arizona in 2006. She graduated magna cum laude from Western International University in Human Resources Management (HRM), followed by her MBA from the same university. Peggi has over twenty years of leadership and 14 years of HRM experience, with a strong passion for developing employee relations, improving…

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Born and raised in San Jose, Costa Rica, Henry started his 15-year career in contact centers back on February 2015. He has successfully grown through the ranks over the years, by showing extraordinary performance and leadership. He is familiar with all aspects of running a successful operation. Henry currently oversees operations in the Philippines. Henry’s…

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Daniel was born and raised in Wisconsin, developing an early love of sports and a desire to learn through practical experience. Combined with a belief that travel and new cultures expand leadership ability, Daniel has sought both in his professional goals. Daniel is a performance driven leader who is passionately anti-micro-management and wholeheartedly believes in…

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Bernadette was born and raised in Phoenix, Arizona, living in Germany for a few years, before returning home to the desert to raise her family. She has an expansive background in customer and client relationships, dedicating 20 years of service to occupational development and community involvement. Joining the Valor Global team in 2014, she has…

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Matt was born and raised in Phoenix, Arizona, bringing over 7 years of experience within the Contact Center space, and more than 14 years of leadership experience within various business verticals. Matt is a proven performance leader, and along with the EVP of Operations, Matt successfully leads the Valor Global Contact Center Operation. Matt is…

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Tom grew up in Michigan and graduated Western Michigan University with Business Administration. Tom brings over 25 years of leadership experience with all facets of Contact Center Services. Tom leads Valor’s global Contact Center Operations and is responsible for exceeding customer expectations and KPI’s. Tom is married to his beautiful wife Michelle and has 4…

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