TECH SUPPORT
Our deep technology expertise lets you focus on your business while we provide the support you need. We own the process from start to resolution, providing levels 0-4 support to ensure extraordinary customer satisfaction and first call resolution. We can provide onshore solutions from our multiple US locations or a hybrid solution leveraging our global teams in Costa Rica and the Philippines.
Our top technology talent enables us to continue to exceed the expectations of our clients, both globally and locally. We leverage ITIL methodology, state-of-the-art globally redundant systems and technology, and business flexibility to support fundamental processes, enabling you to compete and grow without sacrificing outstanding personal service.
Why Valor
Tech Support
First Call Resolution of 82%+
Industry leading low turnover ensuring that our team is familiar with customer environment and infrastructure
Expertise and certifications in Microsoft, Cisco, VMware, AWS, Google, HP, Apple, Dell and other technologies
World class ticketing and monitoring systems
24/7 US only or global support model
Access to over 3,500 global employees
Why Valor
Tech Support
First Call Resolution of 82%+
Industry-leading low turnover ensuring that our team is familiar with customer environment and infrastructure
Expertise and certifications in Microsoft, Cisco, VMware, AWS, Google, HP, Apple, Dell, and other technologies
World-class ticketing and monitoring systems
24/7 US only or global support model
Access to over 3,500 global employees