CUSTOMER CARE

Let's turn your customers into raving fans.

We don’t just set out to deliver your customers a satisfactory experience. We set out to make them raving fans of your business. We see ourselves as an extension of your team, building positive emotional connections across all channels of communication through our omnichannel contact center solutions to ensure consistent, expectation-exceeding service every day, through every interaction.

The Valor Difference

Unmatched Customer Experience.

With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.

Data-driven Results.

We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics like conversion rates, first call resolution, and next call resolution.

Omnichannel Delivery.

We deliver a consistent customer experience across all brand touchpoints, including chat, email, web, social media and phone. We operate 24/7 with bilingual support for seamless communication.

End-to-End Solution

Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

CUSTOMER CARE

Let's turn your customers

into raving fans.

We don’t just set out to deliver your customers a satisfactory experience. We set out to make them raving fans of your business. We see ourselves as an extension of your team, building positive emotional connections across all channels of communication through our omnichannel contact center solutions to ensure consistent, expectation-exceeding service every day, through every interaction.

The Valor Difference

The Valor Difference

Unmatched Customer Experience.

With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.

Data-driven Results.

We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics like conversion rates, first call resolution, and next call resolution.

Omnichannel Delivery.

We deliver a consistent customer experience across all brand touchpoints, including chat, email, web, social media and phone. We operate 24/7 with bilingual support for seamless communication.

End-to-End Solution

Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

CUSTOMER CARE

Let's turn your customers into raving fans.

We don’t just set out to deliver your customers a satisfactory experience. We set out to make them raving fans of your business. We see ourselves as an extension of your team, building positive emotional connections across all channels of communication through our omnichannel contact center solutions to ensure consistent, expectation-exceeding service every day, through every interaction.

The Valor Difference

Unmatched Customer Experience.

With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.

Omnichannel Delivery.

We deliver a consistent customer experience across all brand touchpoints, including chat, email, web, social media and phone. We operate 24/7 with bilingual support for seamless communication.

Data-driven Results.

We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics like conversion rates, first call resolution, and next call resolution.

End-to-End Solution.

Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

Results That Count

Our proven, repeatable process for delivering extraordinary customer experiences is demonstrated by the measurable results our clients have achieved.

We consistently improve our client's Net Promoter Scores by offering lower friction channels (chat, self-serve, etc.)

We leverage LEAN methodology to reduce handle times, resulting in lower cost per call and higher customer satisfaction

We achieve measurable reductions in call volumes by implementing self-service solutions and automating processes

We consistently improve our clients’ Net Promoter Scores by offering lower friction channels (chat, self-serve, etc.)

We leverage LEAN methodology to reduce handle times, resulting in lower cost per call and higher customer satisfaction

We achieve measurable reductions in call volumes by implementing self-service solutions and automating processes