Valor is a leader in providing world-class Call Center Solutions, Managed IT Services and Support Solutions to clients around the world.
We are the industry leaders in providing Customer Care, Retention, and CSAT & NPS Programs to our Call Center customers across the globe.
We specialize in providing ITIL-based Managed IT and Support solutions with an emphasis on responsive and redundant models.
Headquartered in Arizona with customer support centers throughout the world, we deliver cost effective, robust 24/7 onshore and offshore support models.
Our advanced infrastructure spans across the U.S., Costa Rica, Germany and the Philippines, and includes state-of-the-art, mirrored data centers in Arizona and California, giving customers the flexibility, scalability, and freedom they need to source service operations in the best way to support their business objectives. That means your customer support can truly be world-class, cost-effective and around the clock.
Leveraging Today’s Advanced Technologies
Valor utilizes Cisco’s Unified Contact Center Enterprise (UCCE) platform to enable multichannel communications, including a live agent, live chat, email, text, social media, and the web. Combined with our integrated onshore, offshore and near-shore global delivery model, we serve clients in North America, Europe, Latin America and Asia.
We deliver value and success to our customers through our best practices, continuous improvements by leveraging LEAN and ITIL and industry leading low attrition that fuels our culture and performance to deliver excellence in Call Center and Managed IT Services.
-Simer S. Mayo
- Biomedical/ Pharmaceutical
- Retail & Consumer Goods
- Travel Services
- Transportation & Logistics
- Social Media
- Bilingual Support
- 24/7 Support
Contact Us Today
to discover how Valor can help you elevate your call center solutions and delivery.