Sharen Hammond is an Operations Director at Valor Global. She has over 25-years of experience in call center operations, first working on the non-profit side of operations before moving to the BPO platform. Sharen is customer success obsessed, with a love for transforming client experience and happiness.

As a leader, Sharen enjoys identifying talent in and outside of the company. She has a passion for mentorship, often spending quality time building up and supporting future managers and executives. She cares for each member of her team, often knowing her subordinates personal stories and dreams. Sharen enjoys empowering women through both example and leadership.

In her personal time, you can find Sharen in the gym or on the track prepping for her next half marathon or Spartan race. She’s also a proud triathlete, using her athleticism to role model fellow and future leaders.

Sharen is happily married to an amazing man. She has one daughter, one granddaughter and one adoring pupper.

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