Choosing
the Right
BPO Partner

The 7 Habits of Highly
Effective Call Centers

In today’s competitive environment, positive customer experiences are crucial for your brand’s success. To keep up, organizations of all sizes are turning to outsourced customer contact centers as the front line, but how do you choose which BPO is right for your business? 

This invaluable eBook presents the top seven things to consider when choosing your customer experience BPO partner. Throughout these pages, we explore:

• Culture and Attrition
• Capabilities and Performance
• Technology and Analytics
• Service and Insights
• Pricing Models
• Size and Scalability
• Training and Onboarding

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About Us

Valor Global is a minority-owned business and global leader in providing extraordinary customer experiences for clients across the globe. Headquartered in Arizona with 4,000+ global team members, we deliver cost-effective, robust 24/7, onshore and offshore support models. Our goal is to become an extension of our customers’ team and culture to provide extraordinary service.