System Admin / Field Service Tech
Thomas J. Moore 41922 N Celebration Ct, Anthem, AZ 85086 Phone: 480-331-3866 / 623-266-2593 TomMoore919@gmail.com Career Objectives To use my technical, educational, and people skills to benefit a progressive, team-oriented organization which places its quality of customer service first. I look forward to enjoying a position which will create a satisfying career-path and simultaneously pave the way for financial rewards. I am driven, committed, and focused. My intense work ethic and drive to succeed is reflected by the numerous promotions I have received throughout my work history. Born in Amsterdam, Netherlands. Resided in Monte Carlo for 4 years. Lived in Marbella, Spain for 7 years. Lived in York, England for 4 years. I have now lived in Arizona for the last 10 years. Education • Information Systems Security – ITT Technical Institute, Tempe, Arizona – 2004-2006 • AVCE Information Communication Technology, AVCE Business, AS Level Psychology, AS Level Spanish, Desktop Design – York College, England (UK) – 2000-2003 • 7x GCSEs (General Certificate Secondary Education)–Calpe College, Spain – 1995-2000 Professional Experience January 2013 – August 2013 I.T. Systems Administrator, Scottsdale Golf Group (PT- 30hr/wk.) Scottsdale, AZ • Maintain complete IT infrastructure for 6 locally based golf club /resorts-hotels. • Work directly alongside and assist Director of IT with all aspects of the department • Provide input with projects and take management of all ongoing tasks, • Deploy new technologies into existing environment. Build, configure and deploy new servers varying is function from DC to web servers. • Assist with maintaining and troubleshooting both analog and digital phone systems. • Maintain POS systems with varying functions throughout the business. • Run Ethernet and phone cabling, terminate ends and install wall face plates where needed. • Manage Avaya digital phones & secondary analog telephony systems. • Maintain backups for all servers and appropriate workstations for all locations • Assist with promoting business through social media connections (Facebook, Twitter etc.) • Remain on-call 24/7 for all locations to address any and all IT or technology related failures. February 2011 – Current Phoenix, AZ Information Technology Tech, Self Employed + Contractor for Watchtower Support • Support a wide range of clientele within varying business practices. • Provide 247 support to clients assisting via phone, remotely, or onsite as needed. • Ensure client’s IT environment maintains minimal downtime and performs optimally. • Maintain, troubleshoot and repair servers, desktops, laptops, peripheral and wireless devices. • Provide hardware and software support to client’s staff as required – Prioritizing production related instances. • Create, update and append SOP documentation for procedural and configuration reference materials. November 2010 – February 2011 Chandler, AZ Field Service Technician, Retail Support – Verizon Wireless • Support IT infrastructure for all retail store locations in AZ. • Service, troubleshoot and repair POS systems, servers, desktops, laptops and tablets. • Design, implement and build new technologies into current infrastructure. • Provide timely support to ensure business critical functions are operational to maximum efficiency and profitability. • Image computer systems to required spec for each location and specific function. • Effectively communicate changes and repairs to location managers and update internal ticketing systems. • Work independently as well as in a team to resolve complex technical issues. • Create and update technical documentation for reference and training aids. February 2009 – July 2010 Scottsdale, AZ NOC Engineer, Client Support. Managed Services – Valor IT • Level 1/2 Helpdesk support for multiple clients – Follow escalation procedures. • Track customer initiated tickets until a resolution has been achieved. • Enterprise level, onsite Data Center experience to provide hands on support to our client. • Experience monitoring and utilizing AS400, UNIX/RS6000 servers, Site Scan, Johnson Controls, VMware vSphere, CRM, Autotask and iSupport ticketing systems. • Racking, mounting, deploying and upgrading servers – Hardware and software. • Troubleshoot IT related client issues remotely, onsite and via phone • Experience configuring and utilizing Server 03/08, XP, and Windows 7. September 2007 – February 2009 Chandler, AZ Store Manager, Onsite Dept. Manager- Data Doctors • Manage daily store operations within a team environment. • Interact with clients face to face, via telephone, email or remote support. • Provide onsite technical support for clients. • Consult with local businesses requiring IT support and provide action plan. • Experience with servers, routers, switches, hubs and computer hardware. • Increased annual business revenue and customer service over 25%. September 2005 – August 2007 GM Proving Grounds, Mesa, AZ Prototype Evaluation Analyst Lead – Harley Davidson & Buell • Complete daily diagnostics paperwork for the customer. • Operate desktop and laptop computer systems including specialist data capture software provided by Harley Davidson. September 2004 – June 2005 Pima Rd, Scottsdale, AZ Geek Squad Technician, In-Store Computer Repair – Best Buy • Diagnose customer’s computer problems. • Perform upgrades and routine maintenance. • Troubleshoot computer hardware and software issues. January 2003–May 2004 PC World, Monks Cross York Customer Service to Technical Service Representative – PC World • Perform hardware, software diagnosis and troubleshooting. • Repair, rebuild laptops and computer systems. 2000–Late 2003 McDonalds, Blake Street/Monks Cross York Senior Crew Member – Staff Trainer – McDonalds Corporation • My role included ensuring quality and hygienic regulations were met and staff worked productively.