News and case studies from Valor Global

contact center services

Contact Center as a Service: A Layered Approach to Delivering the Contact Center

By Mode Effect | Feb 2, 2014

Valor Global has been providing business process outsourcing services for more than a decade. Like everyone in the business we started with a traditional, facility based outlook. Over the years we have established contact center facilities in Phoenix, AZ, Costa Rica and the Philippines. Our client list includes large fortune 500 companies such as Sprint,…

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Outsourcing helps alleviate pressure on busy internal staff

How Outsourcing Your Service Desk Can Help Grow Your Business

By Mode Effect | Jan 21, 2014

In recent years, most businesses have been put through the ringer – finding themselves with employees who are handling multiple functions and struggling to find enough time to accomplish all the goals they need to advance the business to the next level. To further complicate the situation, it can be extremely challenging for small- to…

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Cloud Computing

Is Cloud Computing Right for You?

By Mode Effect | Jan 21, 2014

Many CEO’s and IT managers are hearing about Cloud Computing. Most are asking if it is the right choice for their company and what it means to the future of their technology infrastructure. In most cases the answer is “Yes”. With cloud computing, you eliminate the traditional IT headaches because it is no longer you’re…

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Dream Manager Program: Lower Attrition and More Productive Agents

By Mode Effect | Jan 12, 2014

I’ve often been asked how companies that have work at home employees keep them engaged and connected to the companies culture. In the past I’ve had some basic answers like: bring them in once a week, utilize IM and video conferencing or intentionally reach out to the employee daily with positive news. All of these…

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Valor Global Services Receives MBE Certification

By Mode Effect | Dec 16, 2013

Valor IT, dba Valor Global, one of the leading Managed Services and Contact Center Provider headquartered in Scottsdale, AZ, announced that it has been certified as a “Minority Owned Business Enterprise” (MBE) by the Grand Canyon Minority Supplier Development Council, Inc. This Certification entitles Valor to be listed in the national database of the National…

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BYOD, bring your own device

BYOD: Avoiding Disasters and Using Apps

By Mode Effect | Dec 10, 2013

I recently read two articles in CIO Magazine. In general, both articles touched on Bring Your Own Device (BYOD). The first article focused on avoiding BYOD disasters. The second article looked at a new app store being developed, in part, by Bill Gates. This first is a cautious look at BYOD. The second brings to light one of…

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Using the Cloud During a Natural Disaster

By Mode Effect | Nov 28, 2013

Hurricane Sandy recently reminded us all how devastating a natural disaster can be. Sandy’s impact has proven to be more severe that originally predicted. From a business view-point (and I don’t mean to underplay the personal impact Sandy has had on individuals) the hurricane has left many companies with out access to their employees, resources…

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social media in business

Social Media Within the Enterprise… 10 Ways to Ensure You’re Using it Right

By Mode Effect | Oct 18, 2013

Social media can be an important component to successfully virtualizing the workforce in the contact center. A “social” business environment can effectively increase collaboration, communication and productivity. I read another good article in CIO Insight today. “IT Management Slide Show: Ten Ways to Elevate Your Company’s Social-Business Profile” by Dennis McCafferty . The list is a good…

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How iCloud Could Effect Your Business

By Mode Effect | Oct 24, 2011

For years now the idea and implementation of cloud computing has been gaining momentum. Many business have been experimenting with different cloud applications, but for the most part company employees were not aware of the concepts of cloud computing. Their expectations of their work systems are often set by their interactions with their home computing…

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In the Press