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News and case studies from Valor Global

Why Customer Satisfaction Should be at the Top of Every CIO’s Priority List

By Mode Effect | May 1, 2014

With the ever-increasing presence of social media and social companies, the power of the customer has never been more evident. In today’s connected world, customer service – and the customer voice – greatly impacts the perception of a company by the public. As corporations around the globe have realized this, customer satisfaction has become a…

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Valor and AASK Join Forces to Create a Foster Sibling Summer Camp

By Mode Effect | Apr 14, 2014

Valor Global, in keeping with is commitment to help the community, recently partnered with Aid to Adoption of Special Kids (AASK) to provide Arizona’s foster youth with a much needed service. Currently 75% of siblings that are removed from a home due to CPS (Child Protective Services) involvement are separated and placed in multiple foster…

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New Foster Care Program Helps Separated Siblings

By Mode Effect | Mar 20, 2014

Inspired by Valor Global Employee Initiative and Vicki Mayo’s 2:00 am Revelation on Mount Everest Scottsdale, Arizona. Executive Vicki Mayo of Arizona-based Valor Global woke up at 2 am at Mount Everest’s Base Camp with a vision on how to help foster children. She reached out to wake up and tell her climbing mate, husband…

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Call Center Operations

IT Managed Services: Global BPO Industry

By Mode Effect | Mar 16, 2014

Company Profile: Client provides Business Process Outsourcing (BPO) delivering customer care and collection services for a host of contracted large cap businesses including Fortune 500 companies. The client currently places more than 2.2 million calls per month and requires 99%+ uptime. Client maintains office locations in Phoenix, Chicago, Costa Rica and Philippines with other global remote…

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What’s the True Cost of Operating Your Service Desk?

By Mode Effect | Mar 11, 2014

What does a service desk or help desk really cost to operate? Is it really a cost effective endeavor for organizations whose core competencies are focused on other areas? How does turnover and training impact your overall cost structure? If you’re choosing between operating a service desk in house or outsourcing it, how can you…

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Valor Partners with Arthritis Foundation

By Mode Effect | Mar 2, 2014

On March 2nd, Valor joined a sold out event at the Ritz Carlton in Phoenix to benefit the Arthritis Foundation. The Glitz Glam Give Event is the only Oscar sanctioned annual official event in Arizona. Each year the Oscars is recreated at one of Phoenix’s leading hotels complete with a red carpet arrival and gold…

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Hiring a Service Desk

Top Considerations in Hiring a Service Desk

By Mode Effect | Feb 25, 2014

So, you are now at the point of hiring a service desk to take advantage of the scalability, access to quality staff and increased efficiency an outsourced service desk will provide. Now that you’ve made the decision, there are a few important considerations to help you choose the outsourced partner that will set you on…

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Business Analysis for Non-Profit Legal

Business Analysis: Legal Industry

By Mode Effect | Feb 20, 2014

Client Profile: Non-profit organization that provides legal education and development programs for the legal profession and public. Client’s technology departments were separated causing dissonance among employees and customers. General lack of synergy existed leading to duplication of efforts and ineffective practices. IT and software projects were months behind schedule. Additionally, the help desk and support…

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Outsourcing your service desk decision

To Outsource or To In-source: What’s the Right Service Desk Approach for You

By Mode Effect | Feb 6, 2014

Imagine this: your organization is at a critical point of growth where you have to decide where and how to best allocate your resources. You’ve reached a level where you need a dedicated service desk to effectively support your growing customer base. Fantastic, right? So what now? The next question you need to ask yourself:…

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In the Press