News
News and case studies from Valor IT
Improve Your Company’s Net Promoter Score: Lower Customer Effort and Improve Issue Resolution
The Net Promoter Score (NPS) is an important metric within the call center industry and can be correlated with revenue growth. Ultimately, however, the net promoter score is a byproduct of customer effort and issue resolution. As a call center company, we know that there are many factors that play into lowering customer effort and…
Read More
Airpark News: Office Spaces – Simer S. Mayo, CEO Valor Global
Simer S. Mayo, Valor Global’s CEO, was featured in this month’s issue of Scottsdale’s Airpark News magazine, where he had a chance to share his sports memorabilia collection with Airpark readers.
Read More
Arizona-Based SMART Farming Leader Selects Valor Global for IT Managed Services
Scottsdale, Ariz., Aug. 8, 2017 –Arizona-based “SMART farming” leader adds IT Managed Services to their “SMART farm” initiative and selects Valor Global as its Managed Services partner. Valor Global, a leading provider of IT Managed Services and Call Center Solutions is excited to partner with leading Arizona-based SMART farming company for its Smart Farm IT…
Read MoreArizona Association of Realtors Chooses Valor Global for IT Managed Services
Arizona Association of Realtors makes conscious effort to remain cost-effective for their members by partnering with Valor Global to improve operational efficiency. Valor Global, a leading provider of IT Managed Services, Technical Support Services, and Contact Center Services, is proud to include the Arizona Association of REALTORS® (Arizona REALTORS®) to their growing customer base. Under…
Read MoreCisco Customer Transforms Call Center by Partnering with Valor Global
Cisco announced that is has successfully transformed one of its customer’s call centers and delivered a project ahead of schedule by partnering with Valor Global. “We are very proud of our partnership with Valor and the accomplishment the teams were able to achieve in such a short time. This is a long journey together and…
Read MoreFreight Force Selects Valor Global to Host and Manage Its ERP Environments
Freight Force Selects Valor Global to Host and Manage Its ERP Environments Scottsdale, Arizona (PRWEB)February 07, 2017 Valor Global announced today, it has entered into a multi-year contract with California based Freight Force, Inc. to provide cloud hosting for their ERP environments, as well as managed services for their infrastructure and remaining systems. Under the…
Read MoreValor Global is proud to introduce two new members to the Valor family
Announcement Valor Global is proud to introduce two new members to the Valor family Vikki Olsen Talent Manager A Midwest native and proud active duty Air Force and Air National Guard veteran, Vikki’s diverse history with the military community and subsequent federal and state government positions have provided her with a unique perspective enabling her…
Read MoreValor Global to Provide White-Labeled Call Center Services
Scottsdale, AZ (PRWEB) January 10, 2017 Valor Global, announced today it has entered into a multi-year contract with a nation-wide consumer financial organization. Under the terms of the contract, Valor will provide white-labeled call center services related to the financial sector while improving customer Net Promoter Score. “We are very proud to expand our portfolio…
Read MoreValor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification
Valor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification. The CCE-V is in addition to the AWS Certified Solutions Architect – Associate (AWS SAA), HPE Master ASE – Storage Solutions Architect (HP MASE), and VMware Certified Advanced Professional 5 – Datacenter Design…
Read More
