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News and case studies from Valor IT

Arizona Tech Company Expands Operations, Creates Jobs

By ed | Sep 18, 2018

Arizona-based international call center company Valor Global announced today it is expanding operations in Arizona, creating 1,000 new jobs over the next 12 months. The jobs range from customer care to tech support for several international brands, including a major online streaming provider. The company recently acquired a new 30,000 square foot facility at 13430…

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Valor Attends PlanetOne Tech Tour 2017 – 25th Anniversary

By Mode Effect | Nov 8, 2017

Valor team members joined PlanetOne last week for the last stop on their 2017 Tech Tour in Scottsdale, their hometown, to celebrate their 25th Anniversary with featured keynote speaker Chris “Boomer” Berman. Thank you PlanetOne for a great event and Happy Anniversary!

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Valor Attends Arizona Governor’s Celebration of Innovation

By Mode Effect | Nov 2, 2017

Valor team members attended the Governor’s Celebration of Innovation (GCOI) annual awards gala, honoring technology leaders and innovators from across the state. Exciting to see Governor Ducey attend to support the many companies who make up Arizona’s technology ecosystem and rapidly growing technology community.

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Valor Attends Traversant Event – Building A 21st Century Digital Government

By Mode Effect | Oct 17, 2017

Valor’s David Stevens was among a panel of distinguished state and local leaders sharing their thought leadership on ‘Building A 21st Century Digital Government’ at the annual Arizona Innovation Roundtable hosted by Traversant Group President, Jennifer Woods. The panel and attendees discussed open data, governance, data security and privacy, and delivery of digital services. Attendees…

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Valor Attends Destechaz Innovation & Celebration

By Mode Effect | Oct 13, 2017

10/12 – Valor team members were honored to attend the DesTechAZ and AZTechSummit for an Evening of Innovation & Celebration with special guest Steve “Woz” Wozniak, co-founder of Apple, to discuss the vision of Arizona’s 21st century economy. During the evening, Mr. Wozniak announced the launch of his new digital institute, Woz U, with the…

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Valor Global Hires Seasoned Technology Executive and Maricopa County CIO to Support Rapid Public Sector Growth Nationally

By Mode Effect | Aug 14, 2017

FOR IMMEDIATE RELEASE David L. Stevens Joins Valor Global as Executive Vice President of Corporate Relations SCOTTSDALE, Ariz., August 14, 2017 – Valor Global, a Scottsdale, Arizona based call center solutions and managed information technology company welcomes David L. Stevens to its team as Executive Vice President of Corporate Relations. In his new role, Stevens…

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Improve Your Company’s Net Promoter Score: Lower Customer Effort and Improve Issue Resolution

By Mode Effect | Aug 10, 2017

The Net Promoter Score (NPS) is an important metric within the call center industry and can be correlated with revenue growth. Ultimately, however, the net promoter score is a byproduct of customer effort and issue resolution. As a call center company, we know that there are many factors that play into lowering customer effort and…

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Airpark News: Office Spaces – Simer S. Mayo, CEO Valor Global

By Mode Effect | Aug 8, 2017

Simer S. Mayo, Valor Global’s CEO, was featured in this month’s issue of Scottsdale’s Airpark News magazine, where he had a chance to share his sports memorabilia collection with Airpark readers.

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Arizona-Based SMART Farming Leader Selects Valor Global for IT Managed Services

By Mode Effect | Aug 8, 2017

Scottsdale, Ariz., Aug. 8, 2017 –Arizona-based “SMART farming” leader adds IT Managed Services to their “SMART farm” initiative and selects Valor Global as its Managed Services partner. Valor Global, a leading provider of IT Managed Services and Call Center Solutions is excited to partner with leading Arizona-based SMART farming company for its Smart Farm IT…

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