News and case studies from Valor Global

Protected: Valor Global Newsletter – April 2020

By Jana Randall | Apr 1, 2020

There is no excerpt because this is a protected post.

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My View: Valor Global CEO offers his thoughts on coping with COVID-19

By Jana Randall | Mar 24, 2020

The past week has been one of the most challenging yet rewarding time as a father, husband, son, brother, friend and entrepreneur. I have spoken with many entrepreneurs about the uncertain times that our businesses are facing. Many entrepreneurs are worried about their businesses closing. My message to fellow entrepreneurs is that we can weather…

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Call Center Acronyms for Industry Newbies

By Jana Randall | Mar 24, 2020

You’re stoked! You love helping people through conversation and you just landed your first call center position! You enter your first day of training and your trainer starts saying things like ACW, AHT, BPO… and you’re lost and perhaps a little overwhelmed. Who knew call centers had so many acronyms? No need to fear, we’ve…

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10 Tips to Ace your Video Job Interview

By Jana Randall | Mar 19, 2020

A video job interview? No need to panic! In the light of the coronavirus pandemic, it’s likely that many of your plans have been thwarted, including your job interview. Instead of in-person, your interview has been changed to video chat. Here’s our best tips to acing your video job interview. Check Your Tech The top…

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Top Tips for Working from Home

By Jana Randall | Mar 13, 2020

Due to the coronavirus pandemic, many companies have urged employees to work from home to reduce the risk of infection and essentially flatten the curve. What could sound like a vacation, working from home requires a bit of adjustment to ensure your productivity rates stay high. Here our top tips for working from home when…

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3 Ways Call Center’s can Reduce Stress in the Workplace

By Jana Randall | Mar 11, 2020

How to ease and reduce stress in the workplace. It may not shock you that call center reps who handle customers all day are stressed out. Like most humans, you’ve probably lost your patience with someone in customer service at your bank, credit card company, or insurance company. Though your end was a frustrating experience,…

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Valor Global in the News: Idaho Press Feature

By Jana Randall | Mar 5, 2020

Arizona company acquires Meridian-based Pro Service Boise By IDAHO PRESS STAFF MERIDIAN — Valor Global, an Arizona-based call center and customer service provider, announced last month that it has acquired Pro Service Boise. Valor Global will add 1,000 new jobs and invest $5 million in the Boise area within the next five years, the…

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Valor Global acquires customer care solutions company Pro Service Boise

By Jana Randall | Mar 2, 2020

Acquisition unites two performance-driven leaders to offer increased availability for world-class, outsourced customer care solutions for manufacturing and retail customers. Today, Mayor Simison and Boise Valley Economic Partnership announced that Valor Global has acquired Pro Service Boise to grow its technical, operations and customer experience center in Boise, Idaho. The Arizona-headquartered company, which provides outsourced…

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February Volunteer Event: The Andre House

By Jana Randall | Feb 10, 2020

Valor Volunteers! As part of our Care for Community initiative, Valor Global and our employees make it a priority to give back to the community once per month. As a large corporation based in the Valley of the Sun, we understand the importance of our corporate social responsibility and supporting local philanthropies. February’s volunteer event…

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In the Press