IT Managed Services: Hospitality Industry

Company Profile: Client operates several full-service restaurants throughout various states.

In response to rapid growth and doubling its staff in two years, the client needed to streamline information flow and business processes as well as get IT operations in compliance with SAS 70 requirements.  Like many growing businesses, the client faced numerous challenges in maintaining an internal IT staff, including turnover and constrained IT budgets.

The daily IT needs overwhelmed the IT staff to the point that even necessary everyday maintenance was not occurring.  This led to a series of critical challenges that were presented to Valor.  In order to allow the client to be more proactive, Valor was engaged to manage the IT department and ensure that not only were urgent issues attended to, but that everyday maintenance was executed to continue supporting their growth.

Business Challenges:

  • Reliable WAN connectivity between Headquarters and restaurants
  • Email solution
  • Reliable and affordable Backup Solutions
  • Disaster Recovery
  • Lower IT Operational Costs
  • Secure access for remote users
  • Lack of standardization

To learn more, download the full case study and results (PDF).

Leave a Comment