Valor to Support Esselte’s North American End-User Community
SCOTTSDALE, AZ – April 11, 2016 – Valor Global, LLC announced today it has entered into a multi-year contract with Esselte Group to provide Service Desk Support. Under the terms of the contract, Valor will handle end-user support for Esselte’s North America users.
Esselte is a leading global office supplies manufacturer with well known brands and a global presence.
“Our employees are our biggest asset, so it was important we partner with an organization that could consistently provide quality support and in a timely manner”, said Mark Katz, CIO and Senior Vice President of Esselte. “We appreciate Valor’s focus on first call resolution. After two years of lackluster performance by a smaller firm we decided that mediocre support was creating waste. We needed a support provider that could scale and had deep expertise. We like their ‘get it done’ attitude…the person taking the end user’s call is a certified technical engineer that remains with your case until resolution. This limits the need for hand-off delays and allows our users to return to their daily activities quickly”.
“We are very excited about Esselte’s decision to partner with us”, said Simer Mayo, CEO for Valor. “Valor understands how important productivity is for an organization and how frustrating issues can be for users. The way we staff our Service Desk enables us to quickly stabilize our clients and return them to work as soon as possible. I am confident Valor will meet, if not exceed, Esselte’s expectations for their user community.”
The Esselte Group has origins in office products with a long tradition of developing innovative solutions to simplify and help to organize modern work. The company sells products and services in 144 countries around the world. With subsidiaries in 25 countries the Group also owns a strong portfolio of international and local brands including its principal brands Leitz, Rapid, Esselte and Xyron.
In 2013 Esselte celebrated a century of innovative organizational solutions for workplaces throughout the world. From their start as a collective of printing companies, they have responded to a changing market over the decades by developing numerous ground-breaking and award-winning products in our sector. Their current portfolio features everything from innovative Leitz Complete, a range of new accessories for mobile devices, to the best-loved Lever Arch file, to laminators for offices of the 21st century.
Esselte is a portfolio company of Boston-based J.W. Childs Associates, L.P., an established private equity firm specializing in leveraged buyouts and recapitalizations of middle-market growth companies
About Valor Global:
Valor Global is a leader in providing world class Service Desk and IT Managed Services to clients around the world. Our advanced infrastructure spans across the U.S., Costa Rica and the Philippines, and includes state-of-the-art, mirrored data centers in both Phoenix, Arizona and Los Angeles, California.
Valor specializes in providing complex IT support based on the ITIL standards with an emphasis on responsive and flexible service models. Headquartered in Scottsdale, Arizona with customer support centers throughout the world, we deliver cost effective, robust 24/7 onshore and offshore support models.
Our global reach gives customers the flexibility, scalability and freedom they need to source service operations to meet their business objectives. That means your customer support can truly be world-class, cost-effective and around the clock.