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Customer Care Solutions

Valor Global is an MBE (Minority Business Enterprise) certified organization with over 2.500 employees globally. At Valor, we believe the key to building meaningful relationships is delivering a personalized experience that exceeds customers' expectations at every point in the customer journey, bulding loyalty and driving revenue.

Our team provides exceptional customer care that helps you build relationships to improve satisfaction, nurture loyalty, and spur revenue growth. Let Valor help you deliver a personalized, multichannel customer experience that exceeds your customer care and business goals while lowering your service costs.

We combine decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

The Valor Difference

>Unmatched Customer Experience. With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.

>Highest Partner Satisfaction. Our clients have ranked us among the highest in the industry on NPS and CSAT, reflecting our dedication to delivering results and exceeding expectations.

>Data-driven results. We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics in conversion rates, first call resolution, and next call resolution.

>Omnichannel Delivery. We deliver a consistent customer experience across all brand touch points, including chat, email, web, social media and phone. We operate 24/7 with bilingual support and seamless communication.

>End-to-End Solution. Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

Results that Count:

Our clients have experienced significant benefits using our Customer Care offerings, including:

  • 35% Net Promoter Score improvement by offering lower friction channels (chat, self-serve, app).
    • We are a leader in NPS for every customer that we service.
  • 25% reduction in average handle time through our LEAN processes which results in lower cost per call model for our customer and increase Customer Satisfaction (CSAT).
  • 20% reduction in call volumes by implementing self-service solutions and automating processes.

Market Sectors:

  • Utilities
  • Communications
  • Wireless
  • Financial
  • Cable
  • Medical
  • Biomedical/ Pharmaceutical
  • Manufacturing
  • Media/Advertising
  • Retail & Consumer Goods
  • Legal
  • Travel Services
  • Transportation  & Logistics
  • Non-Profit
  • Government

Capabilities:

  • Customer Care
  • Retention Programs
  • Billing & Collections
  • CSAT & NPS Programs
  • Sales
  • Product Support
  • Tech Support
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Contact Us Today

to discover how Valor can help you elevate your call center solutions and delivery.