Contact Center: Global Telecom
Company Profile: Global telecom with more than 55 million customers worldwide
To reduce delinquent accounts and improve customer satisfaction (CSAT ratings) in a highly competitive industry, a global telecom provider needed to reinvigorate their brand reputation and elevate the customer service experience.
Business Challenges:
- Lagging customer satisfaction ratings
- Losing market share
- Pricing and financial pressures
- Increased number of delinquent accounts
To learn more, download the full case study and results (PDF).