Contact Center: Global Telecom

Company Profile: Global telecom with more than 55 million customers worldwide

To reduce delinquent accounts and improve customer satisfaction (CSAT ratings) in a highly competitive industry, a global telecom provider needed to reinvigorate their brand reputation and elevate the customer service experience.

Business Challenges:

  • Lagging customer satisfaction ratings
  • Losing market share
  • Pricing and financial pressures
  • Increased number of delinquent accounts

To learn more, download the full case study and results (PDF).

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