Leadership Team
Simer S. Mayo
CEO
Simer is CEO and founder of Valor Global, overseeing all aspects of the company’s strategy. Prior to founding Valor, Simer worked with top consulting companies around the globe in different technical and management roles. Simer’s drive for excellence and commitment to customer delivery have been keystones for the success of Valor.
Simer brings over 15 years of experience in global business and holds a Masters from MIT and a Bachelors from Delhi University, India. Simer is an avid sports fan, enjoys traveling to different countries and loves outdoors. He is married to his beautiful wife of 10 years, Vicki and has 2 kids.
Simer is very passionate in helping with youth initiatives and provides leadership to several non-profit organizations and charities. Simer is a member of YPO (Young President’s Organization).
Vicki Mayo
Chief Legal Officer
Successfully launching her first company in Sedona, AZ at the age of 14, serial entrepreneur and child welfare advocate, Vicki Mayo is a Valor Global co-founder and the company's Chief Legal Officer. In her impressive career history, Mrs. Mayo has also served the people of Arizona as the state's Chief Transformation Officer and Deputy Assistant Director for the Department of Economic Security.
Vicki holds a Bachelor's degree from Northern Arizona University and Candidate for Juris Doctor from Phoenix Law. She is quadrilingual in English, Spanish, Sindhi, and conversational Hindi and was honored as Phoenix Business Journal's Most Admired Leaders in 2017.
Vicki Mayo is a proud wife and mother to four, two biological and two adoptees whom she adopted while still receiving her Bachelor's degree. Vicki is a passionate polo player and dessage rider in her free time. She also enjoys giving back to her community and travelling the globe.
Dan Meyer
CTO
Dan was born and raised in Minnesota before making his journey to the Southwest to attend the University of Arizona where he earned a B.A. with an emphasis on Management Information Systems. Shortly after he began his IT career at the University of Arizona Extended University. Initially providing desktop and network support, he quickly advanced and began teaching Certified Novell (CNE) and Microsoft (MCSE) courses for the university.
Dan has 20 years of proven leadership in a technical organization and has been instrumental for the success and growth of Valor Global. In addition to his business leadership and acumen, Dan has led many large scale network and collaboration implementations participating in the engineering, planning and configuration.
His Midwest upbringing sprouted his adventure seeking and love of outdoors and now in the desert he continues to find respite outdoors in the form of hiking and golf, often with his twin boys and his daughter. He continues to spend several weeks a year in Minnesota enjoying fishing, water sports and spending time with his large extended family. Dan also enjoys traveling the world learning about and experiencing various cultures.
Tom DePoy
President
Tom grew up in Michigan and graduated Western Michigan University with Business Administration. Tom brings over 25 years of leadership experience with all facets of Contact Center Services. Tom leads Valor’s global Contact Center Operations and is responsible for exceeding customer expectations and KPI’s.
Tom is married to his beautiful wife Michelle and has 4 kids. Tom enjoys spending time with family. Tom has had the opportunity to play with several great bands over the years and can be seen performing at sports events.
Tom’s commitment to customer and employee satisfaction is key to keeping our customers and employees happy.
Matt Johnson
Vice President, Global Operations
Matt was born and raised in Phoenix, Arizona, bringing over 7 years of experience within the Contact Center space, and more than 14 years of leadership experience within various business verticals.
Matt is a proven performance leader, and along with the EVP of Operations, Matt successfully leads the Valor Global Contact Center Operation. Matt is extremely passionate and driven to deliver the highest level of customer, client and employee satisfaction possible; a key to the success of Valor Global. Matt is dedicated to continuous improvement, innovative thinking, root-cause analysis and problem-solving.
Matt also enjoys traveling the world learning about various cultures, sharing and applying his newfound knowledge with this team for the improvement and growth of the business.
Bernadette Thies
Dream Manager + Communities Director
Bernadette was born and raised in Phoenix, Arizona, living in Germany for a few years, before returning home to the desert to raise her family. She has an expansive background in customer and client relationships, dedicating 20 years of service to occupational development and community involvement. Joining the Valor Global team in 2014, she has been an integral piece to the growth and maturity of the Valor Global brand.
As a mother of three girls and a zest for volunteerism, Bernadette keeps her calendar chock full with both familial and social commitments. She is a lover of Oprah, making it a priority to watch Super Soul Sunday weekly. When in need of a recharge, you can find Bernadette sipping on coffee, going on a hike, or listening to The Alchemist.
A dreamer herself, Bernadette's focus and passion for helping people make her an essential asset to the Valor Global team. Her smile and enthusiasm for life is contagious to both our internal and external communities.
Daniel Betthauser
Country Director
Daniel was born and raised in Wisconsin, developing an early love of sports and a desire to learn through practical experience. Combined with a belief that travel and new cultures expand leadership ability, Daniel has sought both in his professional goals. Daniel is a performance driven leader who is passionately anti-micro-management and wholeheartedly believes in accountability and 360-degree feedback at every level. Daniel prides himself on consistently exceeding stakeholder objectives and driving positive team and business outcomes.
Daniel brings 11+ years of contact center experience and more than 8 years of leadership experience to the Valor team. Daniel has a proven ability to creatively build and foster high-performing teams that thrive on consistency and can strategically navigate a sea of contact center challenges with simplicity, integrity, and success.
Daniel has been based in the Philippines for more than 5 years and is married to his wonderful wife and soulmate of 2 years, Bernadette. Together with their golden retriever, Hunter, they love to travel to new places. In his spare time, Daniel enjoys barbecuing, learning to cook cuisine from different cultures, watching his favorite sports teams, and camping/hiking.
Henry Alvarez
Site Director - Costa Rica
Henry was born and raised in San Jose, Costa Rica and has over 13 years of call center experience. Henry has matured into a great leader and mentor within the Valor Global family. Under his leadership, Costa Rica has become a center of excellent, being a consistent performance leader. Henry lives our core values, driven to exceed expectations, creating a great culture by admiring our people, and passionately making a difference. Henry also has global experience as a site leader in the Philippines.
When not working, Henry travels to other countries to learn about their values and cultures. Henry also loves watching his favorite shows, sporting events (especially Soccer) and spending time with his family and his dog, Bonifacio.
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