OUR

Awards

The Valor Difference

>Unmatched Customer Experience. With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.

>Highest Partner Satisfaction. Our clients have ranked us among the highest in the industry on NPS and CSAT, reflecting our dedication to delivering results and exceeding expectations.

>Data-driven results. We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics in conversion rates, first call resolution, and next call resolution.

>Omnichannel Delivery. We deliver a consistent customer experience across all brand touch points, including chat, email, web, social media and phone. We operate 24/7 with bilingual support and seamless communication.

>End-to-End Solution. Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

 

Retention
%
Reduction in Average Handle Time (AHT)
%
Net Promotor Score Improvement
%
Reduction in Call Volume
%
Vicki Mayo 1

Women-Owned Business

Simer Mayo

MBE (Minority-Owned) Certified

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Global Solutions

Work with Valor Global