The Valor Difference
>Unmatched Customer Experience. With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.
>Highest Partner Satisfaction. Our clients have ranked us among the highest in the industry on NPS and CSAT, reflecting our dedication to delivering results and exceeding expectations.
>Data-driven results. We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics in conversion rates, first call resolution, and next call resolution.
>Omnichannel Delivery. We deliver a consistent customer experience across all brand touch points, including chat, email, web, social media and phone. We operate 24/7 with bilingual support and seamless communication.
>End-to-End Solution. Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.