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Awards
Best Companies AZ

Valor Global is honored as one of Phoenix's leading tech companies with the best company culture for building a culture generating accountability, creative thinkers, and a commitment to continuous improvement.

2020 Silver Stevie - IBA

Valor Global is honored for our COVID response, quickly transitioning our Philippines and Costa Rica team members to work remotely, providing transportation, internet access, and supplies for basic needs.

2020 Bronze Stevie for Women in Business

Valor Global’s Communities Director Bernadette Thies is honored for her contribution to our Dream Manager Program for fulfilling 31 Valor team members’ dreams to-date.

Bronze 2020 Stevie ABA

Valor Global is honored for our COVID response in Idaho and Phoenix areas, helping our community fill basic pantry needs.

“We need to get out of survivability mode and into ‘thrivability’ mode. We need to start dreaming again.”

– Valor Global CEO Simer Mayo on the Dream Manager Program

IBT Award

Valor Global’s was honored as the global leader in providing world-class customer care solutions with proactive omnichannel customer service.

2019 Silver Stevie - IBA

Valor Global was honored for its global growth in the Company of the Year category for Business or Professional Services.

“Valor Global has not only identified the need for improvement in such a popular function for major companies such as call centers, but also been able to deliver on it in.”

– Stevie Award Judges

2019 Silver Stevie for Women in Business

Valor Global’s Communities Director Bernadette Thies is honored for her contribution to our Dream Manager Program that helps team members realize their dreams.

EY Entrepreneur of Year Finalist

CEO Simer Mayo was acknowledged for the creation and growth of Valor Global as well as his personal dedication to giving back to employees and the community.

The Valor Difference

>Unmatched Customer Experience. With industry-leading retention and show rates, we are able to consistently deliver the highest level of service to your customers.

>Highest Partner Satisfaction. Our clients have ranked us among the highest in the industry on NPS and CSAT, reflecting our dedication to delivering results and exceeding expectations.

>Data-driven results. We develop a deep understanding of your business to build customized solutions that meet your business objectives, with measurable improvements in key metrics in conversion rates, first call resolution, and next call resolution.

>Omnichannel Delivery. We deliver a consistent customer experience across all brand touch points, including chat, email, web, social media and phone. We operate 24/7 with bilingual support and seamless communication.

>End-to-End Solution. Our service includes advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

 

Retention
%
Reduction in Average Handle Time (AHT)
%
Net Promoter Score Improvement
%

Work with Valor Global