Blog
Valor Attends Destechaz Innovation & Celebration
10/12 – Valor team members were honored to attend the DesTechAZ and AZTechSummit for an Evening of Innovation & Celebration with special guest Steve “Woz” Wozniak, co-founder of Apple, to discuss the vision of Arizona’s 21st century economy. During the evening, Mr. Wozniak announced the launch of his new digital institute, Woz U, with the…
Read MoreImprove Your Company’s Net Promoter Score: Lower Customer Effort and Improve Issue Resolution
The Net Promoter Score (NPS) is an important metric within the call center industry and can be correlated with revenue growth. Ultimately, however, the net promoter score is a byproduct of customer effort and issue resolution. As a call center company, we know that there are many factors that play into lowering customer effort and…
Read MoreValor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification
Valor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification. The CCE-V is in addition to the AWS Certified Solutions Architect – Associate (AWS SAA), HPE Master ASE – Storage Solutions Architect (HP MASE), and VMware Certified Advanced Professional 5 – Datacenter Design…
Read MoreEsselte Group Selects Valor Global to Provide Service Desk Support to Its North American Sites
Valor to Support Esselte’s North American End-User Community SCOTTSDALE, AZ – April 11, 2016 – Valor Global, LLC announced today it has entered into a multi-year contract with Esselte Group to provide Service Desk Support. Under the terms of the contract, Valor will handle end-user support for Esselte’s North America users. Esselte is a leading…
Read MoreValor Global Helps Global Telecom Improve Customer Experience
Few industries feel the pressure of keeping customer satisfaction high like the telecommunications industry. The ubiquity of mobile devices coupled with 24/7 Internet access has created a culture of consumers who are not only obsessed with connectivity and speed, they also demand instant gratification and fast resolution to their issues. In such a fast paced,…
Read MoreLeveraging Cloud Computing and Infrastructure-as-a-Service Solutions in Healthcare’s Heavily Regulated World
Cloud Computing and Infrastructure-as-a-Service Come of Age Today, Cloud Computing is a mainstay of business, and Infrastructure-as-a-Service (sometimes referred to as “IT-as-a-Service”) is increasingly a high-value proposition for businesses across market sectors. In the Cloud Computing environment, servers added to the environment are configured to become part of the bigger system, and usage is segmented out…
Read MoreWill You Be Part of the Healthcare Revolution?
With the vast changes in the healthcare field – combined with the breakneck pace of new technology being developed – it’s enough to make even the most seasoned leaders in the healthcare industry dizzy. However, the intersection of healthcare evolution and technology advancement presents an unprecedented opportunity to change the face of patient care as…
Read MoreFour Areas for Managing IT Success in the Cloud
As the IT industry continues its rapid pace of evolution, businesses are increasingly relying on cloud-based infrastructure for managing and deploying their technology. Managing technology and applications as a hosted solution frees both the software developers and businesses alike from the requirement of purchasing costly infrastructure. Companies that no longer want to make capital investments…
Read More3 Pitfalls to Avoid in Your Service Desk Strategy
Rising Customer Expectations Mean Service Desk Pressures Customers expect a lot from service enterprises today. They not only expect an innovative and affordable product, they expect prompt and responsive assistance after the sale, especially from a customer relations service desk or help desk. Service desks fulfill a variety of roles in different businesses. Typical service…
Read MoreNew Customer Care Outsourcing Resource
Today, with the global economy moving towards growth mode and competition continuing to heat up in nearly every industry, companies are seeking new ways to create a differentiated customer experience. Outsourcing drivers are now more often tied to strategic business initiatives, and to helping deliver value-added activities such as customer retention, multi-channel management and customer analytics. These new value-added specialties not only…
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