Blog
Cutting edge way to reduce turnover
The T word can strike terror into the heart of any HR executive. That’s right – Turnover. Companies have attempted to stem turnover rates in a variety of traditional ways – comprehensive benefits packages, health care, short- and long-term disability, paid-time off, and 401k plans. At Valor Global, we approach and address turnover by subscribing…
Read MoreOur 2019 Summer Reading List
At Valor Global, we value those that work hard daily to improve themselves and the business. Many of us find inspiration through stories of all genres: fictional and non-fiction, business and memoir, fantasy and self-improvement. This summer, our executives are ready to find inspiration between the pages. We hope you find a title from our…
Read MoreWhy the Unscripted Experience is the Future of Call Center Solutions
Imagine this: you’ve just gotten home after a long day at the office, your boss was relentless, traffic was unbearable, the weather wasn’t picture perfect and you got more coffee on your shirt than you did in your blood stream. You’re ready to put the day to bed, get in your pajamas and cuddle up…
Read MoreArizona Tech Company Expands Operations, Creates Jobs
Arizona-based international call center company Valor Global announced today it is expanding operations in Arizona, creating 1,000 new jobs over the next 12 months. The jobs range from customer care to tech support for several international brands, including a major online streaming provider. The company recently acquired a new 30,000 square foot facility at 13430…
Read MoreValor Attends PlanetOne Tech Tour 2017 – 25th Anniversary
Valor team members joined PlanetOne last week for the last stop on their 2017 Tech Tour in Scottsdale, their hometown, to celebrate their 25th Anniversary with featured keynote speaker Chris “Boomer” Berman. Thank you PlanetOne for a great event and Happy Anniversary!
Read MoreValor Attends Arizona Governor’s Celebration of Innovation
Valor team members attended the Governor’s Celebration of Innovation (GCOI) annual awards gala, honoring technology leaders and innovators from across the state. Exciting to see Governor Ducey attend to support the many companies who make up Arizona’s technology ecosystem and rapidly growing technology community.
Read MoreValor Attends Traversant Event – Building A 21st Century Digital Government
Valor’s David Stevens was among a panel of distinguished state and local leaders sharing their thought leadership on ‘Building A 21st Century Digital Government’ at the annual Arizona Innovation Roundtable hosted by Traversant Group President, Jennifer Woods. The panel and attendees discussed open data, governance, data security and privacy, and delivery of digital services. Attendees…
Read MoreValor Attends Destechaz Innovation & Celebration
10/12 – Valor team members were honored to attend the DesTechAZ and AZTechSummit for an Evening of Innovation & Celebration with special guest Steve “Woz” Wozniak, co-founder of Apple, to discuss the vision of Arizona’s 21st century economy. During the evening, Mr. Wozniak announced the launch of his new digital institute, Woz U, with the…
Read MoreImprove Your Company’s Net Promoter Score: Lower Customer Effort and Improve Issue Resolution
The Net Promoter Score (NPS) is an important metric within the call center industry and can be correlated with revenue growth. Ultimately, however, the net promoter score is a byproduct of customer effort and issue resolution. As a call center company, we know that there are many factors that play into lowering customer effort and…
Read MoreValor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification
Valor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification. The CCE-V is in addition to the AWS Certified Solutions Architect – Associate (AWS SAA), HPE Master ASE – Storage Solutions Architect (HP MASE), and VMware Certified Advanced Professional 5 – Datacenter Design…
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