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Will You Be Part of the Healthcare Revolution?
With the vast changes in the healthcare field – combined with the breakneck pace of new technology being developed – it’s enough to make even the most seasoned leaders in the healthcare industry dizzy. However, the intersection of healthcare evolution and technology advancement presents an unprecedented opportunity to change the face of patient care as…
Read MoreFour Areas for Managing IT Success in the Cloud
As the IT industry continues its rapid pace of evolution, businesses are increasingly relying on cloud-based infrastructure for managing and deploying their technology. Managing technology and applications as a hosted solution frees both the software developers and businesses alike from the requirement of purchasing costly infrastructure. Companies that no longer want to make capital investments…
Read More3 Pitfalls to Avoid in Your Service Desk Strategy
Rising Customer Expectations Mean Service Desk Pressures Customers expect a lot from service enterprises today. They not only expect an innovative and affordable product, they expect prompt and responsive assistance after the sale, especially from a customer relations service desk or help desk. Service desks fulfill a variety of roles in different businesses. Typical service…
Read MoreNew Customer Care Outsourcing Resource
Today, with the global economy moving towards growth mode and competition continuing to heat up in nearly every industry, companies are seeking new ways to create a differentiated customer experience. Outsourcing drivers are now more often tied to strategic business initiatives, and to helping deliver value-added activities such as customer retention, multi-channel management and customer analytics. These new value-added specialties not only…
Read MoreWhat is Hybrid Outsourcing & Why Should You Care?
I’m sure you’ve heard the adage that one of the keys to investing is diversification. Well, the same can be said for outsourcing. The three types of outsourcing – nearshore, offshore and onshore – all have specific benefits and each option is typically associated with expertise in certain skill sets based on the training available…
Read MoreWhy Customer Satisfaction Should be at the Top of Every CIO’s Priority List
With the ever-increasing presence of social media and social companies, the power of the customer has never been more evident. In today’s connected world, customer service – and the customer voice – greatly impacts the perception of a company by the public. As corporations around the globe have realized this, customer satisfaction has become a…
Read MoreWhat’s the True Cost of Operating Your Service Desk?
What does a service desk or help desk really cost to operate? Is it really a cost effective endeavor for organizations whose core competencies are focused on other areas? How does turnover and training impact your overall cost structure? If you’re choosing between operating a service desk in house or outsourcing it, how can you…
Read MoreTop Considerations in Hiring a Service Desk
So, you are now at the point of hiring a service desk to take advantage of the scalability, access to quality staff and increased efficiency an outsourced service desk will provide. Now that you’ve made the decision, there are a few important considerations to help you choose the outsourced partner that will set you on…
Read MoreTo Outsource or To In-source: What’s the Right Service Desk Approach for You
Imagine this: your organization is at a critical point of growth where you have to decide where and how to best allocate your resources. You’ve reached a level where you need a dedicated service desk to effectively support your growing customer base. Fantastic, right? So what now? The next question you need to ask yourself:…
Read MoreContact Center as a Service: A Layered Approach to Delivering the Contact Center
Valor Global has been providing business process outsourcing services for more than a decade. Like everyone in the business we started with a traditional, facility based outlook. Over the years we have established contact center facilities in Phoenix, AZ, Costa Rica and the Philippines. Our client list includes large fortune 500 companies such as Sprint,…
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