John couldn’t remember the last time he had seen his mother. It had been at least five years since he moved from Minneapolis to Phoenix. When he said goodbye to her, he had every intention of visiting often. But then life happened. He met his girlfriend, he got a job, he became a father. John’s…

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You’re stoked! You love helping people through conversation and you just landed your first call center position! You enter your first day of training and your trainer starts saying things like ACW, AHT, BPO… and you’re lost and perhaps a little overwhelmed. Who knew call centers had so many acronyms? No need to fear, we’ve…

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Due to the coronavirus pandemic, many companies have urged employees to work from home to reduce the risk of infection and essentially flatten the curve. What could sound like a vacation, working from home requires a bit of adjustment to ensure your productivity rates stay high. Here our top tips for working from home when…

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Valor Volunteers! As part of our Care for Community initiative, Valor Global and our employees make it a priority to give back to the community once per month. As a large corporation based in the Valley of the Sun, we understand the importance of our corporate social responsibility and supporting local philanthropies. February’s volunteer event…

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Valor Global Costa Rica believes in diversity and inclusion. Watch, as our team takes a stand against racism with their stance on diversity and conclusion in a public testimonial. Spanish to English translation: “We (at Valor Global) are committed to promoting free spaces of all forms of racial discrimination. That is why we say NO…

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“A dream you dream alone is only a dream. A dream you dream together is a reality.” – John Lennon A transplant from California, Aaliyah works full-time at the Valor Global Phoenix office while pursuing her law degree. She’s a very busy woman with places to go, people to see, and dreams to achieve. She…

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Valor continues to give regardless of time or season. Where Giving Begins The Andre House was founded by a small group of people in 1984. Gathered together to break bread with soup and coffee, the friends opted to grow their gathering into something much more meaningful. Preparing first on a makeshift table behind a home…

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Independence Day. A time to celebrate with firecrackers, BBQ, and your favorite rendition of The Star-Spangled Banner. Let freedom ring.. Let freedom blare! So, how does a customer care solutions company honor and celebrate the Fourth of July while also servicing their customers? With song and dance, of course. With a short pause at the…

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“My nickname is ‘Lucky,’” said Simer Mayo, CEO of Valor Global. And the harder he works, as the saying goes, the luckier Mayo gets. “I outwork the competition,” said Mayo, whose company provides customer support 24/7 by phone, email, chat, social media and the web. “I dream big and work toward it.” One of Mayo’s…

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