OUR CASE STUDY WITH CISCO AND CENTURY LINK

From Struggle to Success: New Partnerships Transform Call Center to Better Serve Customers

 

Learn How We Worked with Our Partners To:

Reduce call waiting times from 45 minutes on average to 28 seconds

Reduced staff turnover from over 200% to 10%

Created an internal knowledge base and training program for consistent customer experience

Our Customers

touchpoint
labcorp
AZCC
MMI
sprint
AZDofR