CASE STUDY How We Decreased Transfer Rates by 50 Percent The Ask The client approached us with a significant challenge tied to high transfer rates among the Customer Finance Representatives. The...

CASE STUDY How We Achieve 50% Reduced Attrition Rate The Ask The client sought our assistance to address a pervasive challenge across their enterprise: high agent attrition rates. Escalating costs...

CASE STUDY How We Increased Dollars Per Contact Metric 40% The Ask Our client approached us with a concern regarding the low Dollars Per Contact (DPC) metric in their collection process. They were...

CASE STUDY How We Achieved 50% Reduced Repeat Caller Rate The Ask A client approached us with concern over an increase in Repeat Callers observed across the enterprise. The client stated numerous...