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Business Process Outsourcing

Business process outsourcing can help you level the playing field by reducing your capital costs. When you outsource, your company's fixed costs become variable, and capital costs become regular expenses. Costs that would have previously been capitalized and depreiciate become write-offs. Outsourcing your business processes can give you access to a large, educated, local talent pool, and give you flexibile access to the skills you need. Valor Global can take care of your recruiting, hiring, and legal needs while staying in government compliance with the locality you choose. This allows you to focus on yoru core business, reduce your risk, and leaves your company lean - giving you a competitive advantage in your industry.

 

Valor BPO is agile, able to deploy nw programs and scale quickly to acommodate your needs. We provide your program dedicated HR Staff, Operations Management Team, Workforce Analysts, Quality Analysts, IT Support, Trainers and your very own personalized POC for constant, clear, communication. Our team will work closely with your key stakeholders to create clear-cut Key Performance Indicators (KPI) for performance management, which will allow you to measure and report on your teams progress. We understand that outsourcing the care of your customers to a far away place can be daunting, and communication can be a very understandable concern. That's why Valor Global provides you with a personalized POC who will be dedicated to you and your off-shore team. They will always be available, and ready to serve you or your customers.

 

Our offshore facilities are brand new, beautifully kept, extremely safe, built with modern infrastructure, and located in areas significantly less prone to natural disasters. We practice the highest level of corporate responsibility in our host countries, and our leadership team proactively identities and OWNS challenges, figuratively and literally. Valor's company culture is built on servant leadership principles. This proven set of ideals has enabled us to foster our local talent and build extremely solid program foundations with an average employee tenure of 10+ years. Our team will do what it takes to become the embodiment of your organization and it's values. Together, we will light the way and help advance your company to a competitive new age.

Business Process Services: 

  • Social Media Management
    • Content Moderation
    • Social Media Customer Care
    • Content Creation
  • Technical Support
    • Level 1, 2, and 3.
  • Data Management Services
    • Data Transcription
    • Data Processing
    • Data Mining
    • Data Entry
  • Administrative Support
  • Personal Assistants
  • Digital Marketing Services
  • Multi-Lingual Services ( We have access to Tagalog, Spanish, Chinese (Mandarin & Cantonese), French, German, Italian, Korean, Thai, Japanese)
  • Graphic Design
  • Reservations
  • Appointment and Schedules Management
  • Claims Processing
  • Dispatch Services
  • Research & Information Gathering
  • Overflow After-Hours Support
  • Direct Response Marketing Support
  • Customer Care
    • E-mail, Chat, and Voice
    • Order taking
    • Payment Processing
  • Retention
    • Collections (Loans and Credit Cards)
    • Win-Back Campaigns
    • Quality Assurance

Contact Us Today

to discover how Valor can help you elevate your call center solutions and delivery.