Business Analysis: Legal Industry

Client Profile: Non-profit organization that provides legal education and development programs for the legal profession and public.

Client’s technology departments were separated causing dissonance among employees and customers. General lack of synergy existed leading to duplication of efforts and ineffective practices. IT and software projects were months behind schedule. Additionally, the help desk and support was often inaccessible (and not user friendly). There was a high turnover in the technology departments leading to low employee morale. Inefficiencies led to high costs and overhead resulting budget deficiencies. There was also a lack of standardization and documentation thus causing threat to client’s compliance and business continuity.

Business Challenges:

  • IS policies and procedures
  • Personnel assessment
  • Technical infrastructure assessment
  • Business continuity assessment
  • Security assessment

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