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Valor Global Blog

Leadership Thought: The Art of Mentorship and Leadership Development

The Art of Mentorship and Leadership Development Insights from John Craine, President of Valor Global In the dynamic landscape of today’s business world, the significance of leadership and...

Leadership Thought: The Future of Customer Service

The Future of Customer Service Insights from John Craine, President of Valor Global The customer service landscape is rapidly evolving in the digital age. As the President of Valor Global, I’m...

Leadership Thought: From ‘Doing’ to ‘Being’: How Core Values Define Our Journey

From ‘Doing’ to ‘Being’: How Core Values Define Our Journey Insights from John Craine, President of Valor Global In our fast-paced world, it’s easy to get caught up in...

Leadership Thought: Building a Customer-Centric Culture

Building a Customer-Centric Culture Insights from John Craine, President of Valor Global I’m thrilled to share some insights about building a customer-centric culture and why this is a...

Leadership Thought: The Importance of Employee Engagement

The Importance of Employee Engagement Insights from John Craine, President of Valor Global Making a difference in people’s lives is a principle we live by At Valor Global. It’s what fuels...

Leadership Thought:Team building and Company Culture

Team building and Company Culture Insights from John Craine, President of Valor Global In today’s ever-evolving business landscape, the heartbeat of an organization lies in its company culture...

Leadership Thought: Reflecting on Leadership

BLOG Reflecting on Leadership ​ Insights from John Craine, President of Valor Global As President at Valor Global, I’ve come to recognize the profound influence and responsibility that...

Mentoring: Guiding the Path to Call Center Success

BLOG Mentoring: Guiding the Path to Call Center Success Mentoring Mentoring is a time-tested practice that can significantly enhance the performance of call center agents. In this mini-blog...

The Power of 1:1 Training in Call Centers

BLOG The Power of 1:1 Training in Call Centers 1:1 Training Personalized Growth for Call Center Excellence In the call center world, where every interaction matters, ongoing training is the key to...