The Art of Mentorship and Leadership Development Insights from John Craine, President of Valor Global In the dynamic landscape of today’s business world, the significance of leadership and...

The Future of Customer Service Insights from John Craine, President of Valor Global The customer service landscape is rapidly evolving in the digital age. As the President of Valor Global, I’m...

From ‘Doing’ to ‘Being’: How Core Values Define Our Journey Insights from John Craine, President of Valor Global In our fast-paced world, it’s easy to get caught up in...

Building a Customer-Centric Culture Insights from John Craine, President of Valor Global I’m thrilled to share some insights about building a customer-centric culture and why this is a...

The Importance of Employee Engagement Insights from John Craine, President of Valor Global Making a difference in people’s lives is a principle we live by At Valor Global. It’s what fuels...

Team building and Company Culture Insights from John Craine, President of Valor Global In today’s ever-evolving business landscape, the heartbeat of an organization lies in its company culture...

BLOG Reflecting on Leadership ​ Insights from John Craine, President of Valor Global As President at Valor Global, I’ve come to recognize the profound influence and responsibility that...

BLOG Mentoring: Guiding the Path to Call Center Success Mentoring Mentoring is a time-tested practice that can significantly enhance the performance of call center agents. In this mini-blog...

BLOG The Power of 1:1 Training in Call Centers 1:1 Training Personalized Growth for Call Center Excellence In the call center world, where every interaction matters, ongoing training is the key to...