How We Decreased Transfer Rates by 50 Percent
CASE STUDY How We Decreased Transfer Rates by 50 Percent The Ask The client approached us with a significant challenge tied to high transfer rates among the Customer Finance Representatives. The client’s commitment to One Call Resolution was being hindered by excessive transfers, impacting customer satisfaction and operational efficiency. The Solution In response to the […]
Leadership Thought: Reflecting on Leadership
BLOG Reflecting on Leadership Insights from John Craine, President of Valor Global As President at Valor Global, I’ve come to recognize the profound influence and responsibility that leadership embodies. This journey has been marked by continuous learning, growth, and adaptation. Today, I’m eager to share some insights and core principles that have shaped my […]
How We Achieve 50% Reduced Attrition Rate
CASE STUDY How We Achieve 50% Reduced Attrition Rate The Ask The client sought our assistance to address a pervasive challenge across their enterprise: high agent attrition rates. Escalating costs associated with training new agents were a major concern, prompting the client to seek a solution that would emulate the success of our site’s historically […]