How We Increased Dollars Per Contact Metric 40%
CASE STUDY How We Increased Dollars Per Contact Metric 40% The Ask Our client approached us with a concern regarding the low Dollars Per Contact (DPC) metric in their collection process. They were facing challenges in efficiently recovering outstanding balances from customers more than 30 days past due, leading to missed revenue opportunities. The Solution […]
How We Achieved 50% Reduced Repeat Caller Rate
CASE STUDY How We Achieved 50% Reduced Repeat Caller Rate The Ask A client approached us with concern over an increase in Repeat Callers observed across the enterprise. The client stated numerous customers contacted the call center more than four times within a 72-hour timeframe. This trend was not just an operational challenge; it also […]