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What We Do
Extraordinary experiences don't happen by chance. They are the result of a positive culture that breeds accountability, innovative approach to solutions, commitment to continuous improvement and an alignment between systems and processes to transform the business from ordinary to extraordinary and provide a competitive edge.
Valor is the global leader in Net Promoter Score (NPS), Customer Satisfaction (CSAT), employee retention providing Call Center solutions to our customers around the globe.
Diversity + Inclusion
Diversity and inclusion are foundational to who we are at Valor Global. We are founded by and made-up of a diverse group of talented professionals focused on creating a place for everyone, from any background, can thrive and grow. We believe in building a culture where inclusiveness is ingrained rather than simply being an initiative and people are engaged as a result of feeling included and valued.
Certified Diversity Supplier
The National Minority Supplier Development Council (NMSDC) connects corporate America and minority-owned business. Established in 1972, its mission is to provide minority businesses with increased procurement and business opportunities. The NMSDC Network includes 23 Regional Councils across America.
The Supplier Clearinghouse is a Commision-supervised entity focused on developing and implementing programs to increase the utilization of women- and minority-owned businesses.
The Women's Business Enterprise National Council (WBENC) is the largest certifier of women-owned businesses in the U.S. and a leading advocate for women business owners and entrepreneurs. This certification validates that a business is at least 51% owned, controlled, operated and managed by a woman or women. Our WBENC Certification is currently pending.
We believe having a truly transformative company means being committed to the success and growth of our people. We carry out that commitment through a foundational set of philosophies and programs focused on helping our employees achieve their dreams.
› Dream Manager Program. We pair employees ("dreamers") with Dream Managers to build and execute a plan of action to help the dreamer achieve their dreams. Through coaching, encouragement, and regular meetings, the pair works together to ensure progress is being made and keep the dreamer accountable.
› Servant Leadership. Our leadership focuses primarily on empowering and uplifting our people, serving them in any way we can to contribute to their growth and well-being.
› Leadership Academy. We invite top-performing candidates to join our Leadership Academy, where they are trained on standard work, problem solving, process involvement, conflict resolution, culture and other areas to help advance their careers.
› LEAN. Our LEAN methodology provides a continuous improvement environment, where we streamline process in order to help maximize our team's time and value contribution.
› Conscious Capitalism. We have a purpose beyond profit, focusing on conscious leadership, conscious culture, and stakeholder orientation. We action these beliefs through our commitment to our people as well as giving back to our communities.