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Customer & Employee Satisfaction is Our Business.

What We Do

Great experiences don't happen by chance. They are the result of a positive culture, innovative approach to solutions, commitment to continuous improvement and alignment between systems and processes that transform the business from ordinary to extraordinary and provide a competitive edge.

Valor is the world leader in providing Call Center, Managed IT Services and Support solutions. We infuse culture, innovation, operational excellence and become an extension of your team and culture to make every experience great for your customers and your business.

Call Center Solutions

Our LEAN approach to customer care solutions begins with clearly understanding the business problem that we are trying to solve. This ensures a proper roadmap and deliverables quantified with Key Performance Indications (KPI’s) that ensure that milestones are met. 

Managed IT Services

Valor has the people, processes, and systems to solve unique business challenges that companies face today. Our highly skilled IT technicians, engineers, and qualified IT professionals serve company’s both large and small 24/7/365. 

Support Solutions

Valor is an award-winning and industry leader in providing support solutions including service desk, tech support, and customer care solutions delivered 24/7 from US, Costa Rica, Philippines and Germany. We are expert at owning the process from start to resolution and can provide each tier of support including Level 0 to Level 4 to ensure a higher customer and better first call issue resolution.

At Valor, we believe in Servant Leadership and Conscious Capitalism. We believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to exceed our customers’ expectations and goals.

Valor is fully vested in your success.   Our culture, core values, industry leading low attrition, LEAN and ITIL methodologies provide you access to a global infrastructure and team of over 1,000 employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available.  Our organization prides itself on the ability to remain responsive and flexible to your business needs.  We are a top performer with our clients with a successful track record in outperforming our competition.