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What We Do

Extraordinary experiences don't happen by chance. They are the result of a positive culture that breeds accountability, innovative approach to solutions, commitment to continuous improvement and an alignment between systems and processes to transform the business from ordinary to extraordinary and provide a competitive edge.

Valor is the global leader in Net Promoter Score (NPS), Customer Satisfaction (CSAT), employee retention providing Call Center solutions to our customers around the globe.

Call Center Solutions

Our LEAN approach to customer care solutions begins with clearly understanding the business problem that we are trying to solve. This ensures a proper roadmap and deliverables quantified with Key Performance Indications (KPI’s) that ensure that milestones are met. 

Tech Support

Valor is an award-winning and industry leader in providing support solutions including service desk, tech support, and customer care solutions delivered 24/7 from US, Costa Rica and the Philippines. We are expert at owning the process from start to resolution and can provide each tier of support including Level 0 to Level 4 to ensure extraordinary customer satisfaction and first call resolution.

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Diversity + Inclusion

Diversity and inclusion are foundational to who we are at Valor Global. We are founded by and made-up of a diverse group of talented professionals focused on creating a place for everyone, from any background, can thrive and grow. We believe in building a culture where inclusiveness is ingrained rather than simply being an initiative and people are engaged as a result of feeling included and valued.

Certified Diversity Supplier

mbe cert
supplier clearinghouse
WBENC

 

The National Minority Supplier Development Council (NMSDC) connects corporate America and minority-owned business. Established in 1972, its mission is to provide minority businesses with increased procurement and business opportunities. The NMSDC Network includes 23 Regional Councils across America.

 

 

The Supplier Clearinghouse is a Commision-supervised entity focused on developing and implementing programs to increase the utilization of women- and minority-owned businesses.

 

 

The Women's Business Enterprise National Council (WBENC) is the largest certifier of women-owned businesses in the U.S. and a leading advocate for women business owners and entrepreneurs. This certification validates that a business is at least 51% owned, controlled, operated and managed by a woman or women. Our WBENC Certification is currently pending.

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We believe having a truly transformative company means being committed to the success and growth of our people. We carry out that commitment through a foundational set of philosophies and programs focused on helping our employees achieve their dreams.

Dream Manager Program. We pair employees ("dreamers") with Dream Managers to build and execute a plan of action to help the dreamer achieve their dreams. Through coaching, encouragement, and regular meetings, the pair works together to ensure progress is being made and keep the dreamer accountable.

Servant Leadership. Our leadership focuses primarily on empowering and uplifting our people, serving them in any way we can to contribute to their growth and well-being.

Leadership Academy. We invite top-performing candidates to join our Leadership Academy, where they are trained on standard work, problem solving, process involvement, conflict resolution, culture and other areas to help advance their careers.

LEAN. Our LEAN methodology provides a continuous improvement environment, where we streamline process in order to help maximize our team's time and value contribution.

Conscious Capitalism. We have a purpose beyond profit, focusing on conscious leadership, conscious culture, and stakeholder orientation. We action these beliefs through our commitment to our people as well as giving back to our communities.

90% of our promotions are done internally

60% of our workforce is female

We are family-founded and operated