We have a passion for leveraging technology to help our people create a differentiated experience.
What Sets Us Apart
Our people-led and technology-enabled strategy allows us to excel for large-scale organizations and treat SMB operations as though they are large-scale. Our commitment to performance is seen in our industry-leading results.
We Don’t Have Human Capital
We have people who matter and love what they do. Low attrition rates thanks to The Valor Way®, our unique approach to culture, training, and incentives that creates happy, tenured, high-performing agents, dedicated experts who undergo rigorous screening, comprehensive training, and continuous education.
We Don’t Just Answer Calls
We help target and eliminate the need to call you in the first place. We utilize an AI-driven platform that unifies real-time agent guidance and analytics to contextualize conversations for a deep understanding of customer behaviors and preferences.
We Don’t Charge For Wasted Time
No one would dispute that alignment from leadership to the frontline creates powerful results. Even more powerful, is the alignment we gain when our compensation matches your corporate goals. Outcome-based pricing ensures you pay for the benefits we create, not just our time.
Is bigger really better?
With thousands of agents across multiple geographies, we have the size and scale to maintain a stable environment for our valued employees. Without the burden of unnecessary expense, we’re strategically sized for greater performance and scalability.
CERTIFIED DIVERSITY SUPPLIER
The National Minority Supplier Development Council (NMSDC) connects corporate America and minority-owned businesses. Established in 1972, its mission is to provide minority businesses with increased procurement and business opportunities. The NMSDC Network includes 23 Regional Councils across America.
The Supplier Clearinghouse is a Commission-supervised entity focused on developing and implementing programs to increase the utilization of women- and minority-owned businesses.
The Women's Business Enterprise National Council (WBENC) is the largest certifier of women-owned businesses in the U.S. and a leading advocate for women business owners and entrepreneurs. This certification validates that a business is at least 51 % owned, controlled, operated and managed by a woman or women. Our WBENC Certification is currently pending.