We create raving fans.
We deliver extraordinary experiences at every stage of the customer journey that exceed expectations and result in wildly satisfied customers.
What Sets Us Apart
We create extraordinary experiences.
Our strong track record of innovation is why our clients choose us for the challenging projects – the ones needing exploration into new and better ways of serving customers. We apply this approach to everything we do, which is how we are consistently a top performer. The key components enabling this approach are our people and approach, driven by our finely-tuned continuous improvement process.
Unlocking Talent
We achieve a consistently high-performing culture by finding passionate people focused on making a difference. We then unlock their potential through mentoring, training, and relentless support.
Boldly Innovating
Our agile culture means we get creative, move fast, and iterate often. We rigorously experiment, measure, and leverage the learning to forge new paths to maximizing our performance and results.
Continuously Improving
Our unique feedback loop connects all levels of the company. Through constant communication, we quickly identify and resolve issues as they arise, removing friction for our people and results.
Looking for a place where you matter, are empowered and can build the career of your dreams? Look no further.
What Sets Us Apart
We create extraordinary experiences.
Our strong track record of innovation is why our clients choose us for the challenging projects – the ones needing exploration into new and better ways of serving customers. We apply this approach to everything we do, which is how we are consistently a top performer. The key components enabling this approach are our people and approach, driven by our finely-tuned continuous improvement process.
Unlocking Talent
We achieve a consistently high-performing culture by finding passionate people focused on making a difference. We then unlock their potential through mentoring, training, and relentless support.
Boldly Innovating
Our agile culture means we get creative, move fast, and iterate often. We rigorously experiment, measure, and leverage the learning to forge new paths to maximizing our performance and results.
Continuously Improving
Our unique feedback loop connects all levels of the company. Through constant communication, we quickly identify and resolve issues as they arise, removing friction for our people and results.
How We Can Help
Customer Care
Management
Our expertise spans customer care, revenue generation, tech support and back office solutions.
Health Care
Solutions
We have deep expertise in the nuances of the healthcare industry, we offer specialty solutions for payers and providers.
Financial Solutions
We offer a full suite of financial solutions that focus on compliance, including early intervention, first-party collections and credit services.
Results That Count
Our proven, repeatable process for delivering extraordinary customer experiences is demonstrated by the measurable results our clients have achieved.
We consistently improve our client's Net Promoter Scores by offering lower friction channels (chat, self-serve, etc.)
We leverage LEAN methodology to reduce handle times, resulting in lower cost per call and higher customer satisfaction
We achieve measurable reductions in call volumes by implementing self-service solutions and automating processes
We consistently improve our clients’ Net Promoter Scores by offering lower friction channels (chat, self-serve, etc.)
We leverage LEAN methodology to reduce handle times, resulting in lower cost per call and higher customer satisfaction
We achieve measurable reductions in call volumes by implementing self-service solutions and automating processes
Diversity
Diversity
Inclusion
Inclusion
Inclusion
We are founded by and made-up of a diverse group of talented professionals focused on creating a place for everyone, from any background, can thrive and grow. We believe in building a culture where inclusiveness is ingrained rather than simply being an initiative and people are engaged as a result of feeling included and valued.
Primary Care Family Health Center began using Valor Global for assistance with call overflow. The most frustrating experience for our patients is having to wait on hold only to be sent to voicemail. Prior to utilizing Valor, our patient satisfaction surveys received droves of negative comments. Since converting to their service, the amount of dropped calls has been cut in half. The negative comments we received have plummeted dramatically. We are so pleased with our relationship and look forward to getting all our sites on board.
COO
Primary Care Family Health Center
Valor Global has been a pleasure to work with. Our gastroenterology group lost multiple staff at once. Patients and referring providers were irritated by our inability to answer phones, return calls, or assist patients in a timely manner. We couldn’t hire and train quality staff fast enough to get our call center where it needed to be. Our image was becoming tarnished. We turned to Valor during a time when I wasn’t sure we could take on another project. I knew we needed to, feeling the burden of running a medical practice without enough resources. Immediately we felt them lift our burden, becoming the one-stop solution to our call center needs. Valor Global knew what we needed, even when we didn’t. They asked questions, implemented solutions, checked-in, and provided weekly reports. As our practice changed, they changed along with us.
Valor Global is an exceptional company. With a team of individuals that consistently exceed our expectations. Valor has proven to be just the solution we needed, and more!
Citrus Valley Medical Group