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Support Solutions

These days, new software and capabilities can be released daily or even hourly to your customers. Your technical support needs to not only keep up with rapid change but help make the complex simple for your users and customers. Whether your customers are consumers or businesses, our tech support team has you covered. Our multi-tiered technical support offering delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications. We can be your technical support team or become an extension of your team.

When it comes to Customer Technical Support, you have a tiny window in which to fix a customer’s issue before you risk losing them. We pride ourselves on a “first time right” approach to resolving customer technical support queries, which saves costs and improves satisfaction.

How do we do that?

Our Tech support is based on ITIL methodology and optimizes omnichannel provisions to minimize consumer effort and maximize cultural empathy.

  • Product expertise comes first in all customer technical support programs.
  • Our techs are passionate users of client products for firsthand experience.
  • Our techs are certified in leading technologies including Microsoft, VMware, Cisco etc.
  • Easy availability of all products in best practice labs for immediate access and faster issue resolution.
  • Multichannel, global environments allow for technical support in customers’ preferred language and channel.

Why Clients Choose Us

There are several things that set our Customer Technical Support offerings apart from those of our competitors:

  • Real-time problem discovery and resolution
  • Multilingual support across a wide variety of channels.
  • Ticketing system, the knowledge base to improve issue resolution and increase self-service.
  • We’re constantly seeking enriched information for the next stages of the customer lifecycle to lower the risk of recurring technical issues.

Support Solutions:  

  • Specialty support
  • Troubleshooting
  • Product updates
  • Level 0 and I Tech support
  • Level II, III and IV advanced support
  • Product specific tech support
  • Dispatch service
  • On-site support
  • Knowledge Base
  • Ticketing System
  • Remote Monitoring System
  • Mobile Device ManagementChannel:

Channel

  • Voice
  • Web
  • Email
  • Chat
  • Social Media
  • Text
  • Bilingual Support
  • 24/7 Support

Contact Us Today

to discover how Valor can help you elevate your call center solutions and delivery.