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Valor has the people, processes and systems to solve unique business challenges that company’s face today. Our highly skilled IT technicians, engineers and qualified IT professionals serve company’s both large and small 24x7x365. Valor has best of breed infrastructure and management tools which allow us to solve a wide range of business challenges. Valor provides Service Desk and managed services solutions to its customers using the ITIL framework with a focus on continuous improvement.

Valor fully integrates with your existing IT environment, policies, procedures, processes, workflows and IT staff.

 

The Valor Services includes:

⍱ 24.7.365 Service and Support
⍱ Unlimited Remote Support
⍱ 15 minute response time SLA
⍱ One hand to hold through resolution
⍱ One Number to Call Anytime/Anywhere
⍱ Fully Integrated Cisco Contact Center Solution
⍱ Centralized Monitoring Systems
⍱ Best in Class Ticketing System
⍱ Remote Monitoring and Management (RMM) Tools
⍱ Microsoft Application Support & Maintenance
⍱ Enterprise Application Support & Maintenance
⍱ Account Management
⍱ Project Management
⍱ Customer Operations Management
⍱ EDI Administration & Support
⍱ Database Administration
⍱ Server Administration
⍱ Change Management
⍱ Trouble Ticket Management
⍱ License Management
⍱ Third Party Vendor Management
⍱ Software deployment to workstations, laptops and servers
⍱ Workstation, laptops and server imaging
⍱ Mobile Device Management
⍱ Desktop Optimization & Management
⍱ Network Device Management
⍱ Hosting Solutions
⍱ Cloud & Virtualization
⍱ Disaster Recovery
⍱ Data Center Migration
⍱ Device Support

 

“While a help desk manages primary support level a Service Desk also provides an interface for change requests, maintenance contracts, software licenses, application support along with service-level, configuration, availability, financial and IT services continuity management.”
– ITIL’s definition of a service desk

Service Desk

 

Security:

⍱ Windows Patch Management
⍱ Active Directory Management
⍱ Antivirus Software Management & Update
⍱ Spyware and Adware Removal
⍱ And more…

Contact us today to learn how Valor can improve service and reduce costs.