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Building great experiences and customer loyalty is our business 

Solutions

Valor is a leader in providing world-class Call Center Solutions, Managed IT Services and Support Solutions to clients around the world.

We are the industry leaders in providing Customer Care, Retention, and CSAT & NPS Programs to our Call Center customers across the globe.

We specialize in providing ITIL-based Managed IT and Support solutions with an emphasis on responsive and redundant models.

Headquartered in Arizona with customer support centers throughout the world, we deliver cost effective, robust 24/7 onshore and offshore support models.

Our advanced infrastructure spans across the U.S., Costa Rica, Germany and the Philippines, and includes state-of-the-art, mirrored data centers in Arizona and California, giving customers the flexibility, scalability, and freedom they need to source service operations in the best way to support their business objectives. That means your customer support can truly be world-class, cost-effective and around the clock.

 

Leveraging Today’s Advanced Technologies

Valor utilizes Cisco’s Unified Contact Center Enterprise (UCCE) platform to enable multichannel communications, including a live agent, live chat, email, text, social media, and the web. Combined with our integrated onshore, offshore and near-shore global delivery model, we serve clients in North America, Europe, Latin America and Asia.


Simer MayoThe root of our company’s experience lies with our deep understanding of customer requirements to align with people, process, and systems.

We deliver value and success to our customers through our best practices, continuous improvements by leveraging LEAN and ITIL and industry leading low attrition that fuels our culture and performance to deliver excellence in Call Center and Managed IT Services.

-Simer S. Mayo

Industries:  

  • Utilities
  • Communications
  • Wireless
  • Financial
  • Cable
  • Medical
  • Biomedical/ Pharmaceutical
  • Manufacturing
  • Media/Advertising
  • Retail & Consumer Goods
  • Legal
  • Travel Services
  • Transportation  & Logistics
  • Non-Profit
  • Government

Channel:

  • Voice
  • Web
  • Email
  • Chat
  • Social Media
  • Text
  • Bilingual Support
  • 24/7 Support

Contact Us Today

to discover how Valor can help you elevate your call center solutions and delivery.