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News and case studies from Valor IT

Valor Global Hires Seasoned Technology Executive and Maricopa County CIO to Support Rapid Public Sector Growth Nationally

By valor support | Aug 14, 2017

FOR IMMEDIATE RELEASE David L. Stevens Joins Valor Global as Executive Vice President of Corporate Relations SCOTTSDALE, Ariz., August 14, 2017 – Valor Global, a Scottsdale, Arizona based call center solutions and managed information technology company welcomes David L. Stevens to its team as Executive Vice President of Corporate Relations. In his new role, Stevens…

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Improve Your Company’s Net Promoter Score: Lower Customer Effort and Improve Issue Resolution

By valor support | Aug 10, 2017

The Net Promoter Score (NPS) is an important metric within the call center industry and can be correlated with revenue growth. Ultimately, however, the net promoter score is a byproduct of customer effort and issue resolution. As a call center company, we know that there are many factors that play into lowering customer effort and…

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Airpark News: Office Spaces – Simer S. Mayo, CEO Valor Global

By Brenda Bryan | Aug 8, 2017

Simer S. Mayo, Valor Global’s CEO, was featured in this month’s issue of Scottsdale’s Airpark News magazine, where he had a chance to share his sports memorabilia collection with Airpark readers.

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Arizona-Based SMART Farming Leader Selects Valor Global for IT Managed Services

By Faith Mode | Aug 8, 2017

Scottsdale, Ariz., Aug. 8, 2017 –Arizona-based “SMART farming” leader adds IT Managed Services to their “SMART farm” initiative and selects Valor Global as its Managed Services partner. Valor Global, a leading provider of IT Managed Services and Call Center Solutions is excited to partner with leading Arizona-based SMART farming company for its Smart Farm IT…

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Arizona Association of Realtors Chooses Valor Global for IT Managed Services

By Faith Mode | May 9, 2017

Arizona Association of Realtors makes conscious effort to remain cost-effective for their members by partnering with Valor Global to improve operational efficiency. Valor Global, a leading provider of IT Managed Services, Technical Support Services, and Contact Center Services, is proud to include the Arizona Association of REALTORS® (Arizona REALTORS®) to their growing customer base. Under…

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Cisco Customer Transforms Call Center by Partnering with Valor Global

By valor support | Apr 3, 2017

Cisco announced that is has successfully transformed one of its customer’s call centers and delivered a project ahead of schedule by partnering with Valor Global. “We are very proud of our partnership with Valor and the accomplishment the teams were able to achieve in such a short time. This is a long journey together and…

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Freight Force Selects Valor Global to Host and Manage Its ERP Environments

By valor support | Feb 7, 2017

Freight Force Selects Valor Global to Host and Manage Its ERP Environments Scottsdale, Arizona (PRWEB)February 07, 2017 Valor Global announced today, it has entered into a multi-year contract with California based Freight Force, Inc. to provide cloud hosting for their ERP environments, as well as managed services for their infrastructure and remaining systems. Under the…

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Valor Global is proud to introduce two new members to the Valor family

By valor support | Jan 31, 2017

Announcement Valor Global is proud to introduce two new members to the Valor family Vikki Olsen Talent Manager A Midwest native and proud active duty Air Force and Air National Guard veteran, Vikki’s diverse history with the military community and subsequent federal and state government positions have provided her with a unique perspective enabling her…

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Valor Global to Provide White-Labeled Call Center Services

By valor support | Jan 10, 2017

Scottsdale, AZ (PRWEB) January 10, 2017 Valor Global, announced today it has entered into a multi-year contract with a nation-wide consumer financial organization. Under the terms of the contract, Valor will provide white-labeled call center services related to the financial sector while improving customer Net Promoter Score. “We are very proud to expand our portfolio…

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