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Mobile Device Management

Valor simplifies your mobile device management with engineered certainty

In today’s world, mobile devices have become an integral part of an organization’s economic engine by enabling communication. Our mobile device management solution allows us to focus on providing world class support so that you can focus on your core business.
Our Managed Mobile Device Service focuses on providing a mobile device management solution that emphasizes the end user experience. We measure and analyze both customer satisfaction, customer effort scores and traditional SLA’s in order to ensure that service delivery is second to none and allows for continuous improvement.

MDM

Our Network Operations Center (NOC) provides a centralized location for our IT technicians to directly monitor and support our customer environments using our enterprise class Remote Monitoring and Management tools.

Our team keeps a watchful eye over all monitored endpoints, and to ensure 24/7/365 uptime for our customers. Whether our customer maintains an in-house or cloud infrastructure provider or a hybrid solution, our NOC is responsible for monitoring every netflow, hop, server and endpoint attached to their network. Our NOC monitors infrastructure health, security, and capacity, and makes decisions and adjustments to ensure optimal network performance and organizational productivity.

Our pro-active approach ensures that when any action or intervention is needed, our NOC team can create alerts (or “tickets”) that identify and categorize the issue based on severity, alert type, etc. These tickets are assigned to our NOC or Service Desk team or escalated to our or customer’s engineers to resolve the problem and identify its root cause to prevent future issues.

Our NOC capabilities include:

Application software installations, troubleshooting, and updating.
Email management services.
Backup and storage management.
Network discovery and assessments.
Policy enforcement.
Firewall and intrusion prevention system (IPS) monitoring and management.
Antivirus scanning and remediation.
Patch management and whitelisting.
Shared threat analysis.
Optimization and quality of service reporting.
Voice and video traffic management.
Performance reporting and improvement recommendations.

The Managed Mobile Device Service includes:

⍱ 24/7/365 support for Apple and Android devices
⍱ Over the Air Enrollment
⍱ Data Collection
⍱ Device Configuration
⍱ Network Protection
⍱ Monitoring
⍱ Remote Wipe
⍱ Device Level Reporting
⍱ Multi-lingual support available
⍱ Robust SLA’s
⍱ ITIL Based Technical Support
⍱ Single Point of Contact (SPOC)
⍱ Service Level Management
⍱ Incident Management
⍱ Problem Management
⍱ Change Management
⍱ Configuration Management
⍱ Patch Management
⍱ SOP’s customized and adapted to your support needs
⍱ Ticket level Audit Trail
⍱ Detailed Reporting

Channel:

  • Voice
  • Web
  • Email
  • Chat
  • Social Media
  • Text
  • Bilingual Support
  • 24/7 Support

Contact Us Today

Discover how Valor can help make the cloud work for you.