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Retention Programs

Our industry leading low attrition and absenteeism helps our team be become an extension of our client’s brand and become brand ambassadors. This enables our clients to maximize revenue and reduce churn with the right blend of engagement for every situation. Our custom-tailored solutions enable our clients to build the right retention strategy to increase customer retention, lifetime value, and loyalty. Our multi-channel solutions ensure successful interactions across multiple channels and provide customers with options including self-service, etc.

Our focus on continuous improvement processes ensures lowest escalations for our customers which result in increased Customer Satisfaction and Net Promoter Score.

Numbers Matter to us:

  • Our industry leading low attrition and absenteeism enables our team to be well educated, trained and experienced in our client’s brand becoming their brand ambassadors.
  • Our LEAN processes and dashboards provide our team with real-time data that enables our clients to make well-informed business decisions. Additionally, this allows our team to course correct if we are not achieving the desired goals and eliminates wastage of time and opportunities.
  • Our customers see an average of 25% increase in revenue per interaction through up-sell and cross-sell.
  • Our customers see over 15% reduction in churn which improves customer lifetime value
  • We are the leaders in Net Promoter Score and CSAT score for every customer that we partner with.

Industries:  

  • Utilities
  • Communications
  • Wireless
  • Financial
  • Cable
  • Medical
  • Biomedical/ Pharmaceutical
  • Manufacturing
  • Media/Advertising
  • Retail & Consumer Goods
  • Legal
  • Travel Services
  • Transportation  & Logistics
  • Non-Profit
  • Government

Channel:

  • Voice
  • Web
  • Email
  • Chat
  • Social Media
  • Text
  • Bilingual Support
  • 24/7 Support
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