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Customer Care

We build relationships by delivering a personalized experience with your customers wherever they are, via multichannel whether that’s via chat, email, web, social media or a phone call.

Our team provides exceptional customer care that helps you build relationships to improve satisfaction, nurture loyalty, and spur revenue growth. Let Valor help you deliver a personalized, multichannel customer experience that exceeds your customer care and business goals while lowering your service costs.

We combine decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.

Numbers Matter to Us:

Our clients have experienced significant benefits using our Customer Care offerings, including:

  • 35% Net Promoter Score improvement by offering lower friction channels (chat, self-serve, app).
    • We are a leader in NPS for every customer that we service.
  • 25% reduction in average handle time through our LEAN processes which results in lower cost per call model for our customer and increase Customer Satisfaction (CSAT).
  • 20% reduction in call volumes by implementing self-service solutions and automating processes.

Industries:  

  • Utilities
  • Communications
  • Wireless
  • Financial
  • Cable
  • Medical
  • Biomedical/ Pharmaceutical
  • Manufacturing
  • Media/Advertising
  • Retail & Consumer Goods
  • Legal
  • Travel Services
  • Transportation  & Logistics
  • Non-Profit
  • Government

Channel:

  • Voice
  • Web
  • Email
  • Chat
  • Social Media
  • Text
  • Bilingual Support
  • 24/7Support
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Contact Us Today

to discover how Valor can help you elevate your call center solutions and delivery.