We build relationships by delivering a personalized experience with your customers wherever they are, via multichannel whether that’s via chat, email, web, social media or a phone call.
Our team provides exceptional customer care that helps you build relationships to improve satisfaction, nurture loyalty, and spur revenue growth. Let Valor help you deliver a personalized, multichannel customer experience that exceeds your customer care and business goals while lowering your service costs.
We combine decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global infrastructure and workforce to provide on-shore, off-shore, near-shore or a hybrid customer care experience.
Numbers Matter to Us:
Our clients have experienced significant benefits using our Customer Care offerings, including:
- 35% Net Promoter Score improvement by offering lower friction channels (chat, self-serve, app).
- We are a leader in NPS for every customer that we service.
- 25% reduction in average handle time through our LEAN processes which results in lower cost per call model for our customer and increase Customer Satisfaction (CSAT).
- 20% reduction in call volumes by implementing self-service solutions and automating processes.
- Biomedical/ Pharmaceutical
- Retail & Consumer Goods
- Travel Services
- Transportation & Logistics
- Social Media
- Bilingual Support
Contact Us Today
to discover how Valor can help you elevate your call center solutions and delivery.