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Contact Center as a Service

Contact Center as a Service (CCaaS) takes our ability to serve your and your customers to a new level. Imagine customer care, sales and technical support, as well as help desk and collections services, all delivered when and where you want them. The ability to dynamically provision, pay and scale on-demand will change how you do business.

CCaaS benefits:

  • Flexible: We can quickly deploy applications and provision capacity when you need it.
  • Affordable: No large capital outlay is required.
  • Dynamic: On-demand provisioning lets you quickly and easily scale up or down.
  • Efficient: Pay only for what you use.
  • Fast Deployment Time: There’s no telephony equipment to install, so your collaboration service can be operational in a matter of weeks.
  • No Upgrades: Let Valor invest in New features, upgrades and emerging technologies.

Additionally, disaster recovery and business continuity are built into the CCaaS solution. A fully redundant, global network and agents are dispersed throughout different U.S. and global regions to ensure 100% up time. Our next generation cloud technology combined with the Cisco Unified Call Center platform means we can deliver CCaaS to you onsite, onshore, offshore or remotely. We provide voice technology, connectivity, hiring, training and personnel management all in one convenient package.

Our next generation cloud technology combined with the Cisco Unified Call Center platform means we can deliver CCaaS to you onsite, onshore, offshore or remotely. We provide voice technology, connectivity, hiring, training and personnel management all in one convenient package.