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Valor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification

Valor Global is proud to announce that Adam Post, Solutions Architect, has successfully completed the Citrix Certified Expert – Virtualization (CCE-V) Certification. The CCE-V is in addition to the AWS Certified Solutions Architect – Associate (AWS SAA), HPE Master ASE – Storage Solutions Architect (HP MASE), and VMware Certified Advanced Professional 5 – Datacenter Design…

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Leveraging Cloud Computing and Infrastructure-as-a-Service Solutions in Healthcare’s Heavily Regulated World

Cloud Computing and Infrastructure-as-a-Service Come of Age Today, Cloud Computing is a mainstay of business, and Infrastructure-as-a-Service (sometimes referred to as “IT-as-a-Service”) is increasingly a high-value proposition for businesses across market sectors. In the Cloud Computing environment, servers added to the environment are configured to become part of the bigger system, and usage is segmented out…

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Will You Be Part of the Healthcare Revolution?

With the vast changes in the healthcare field – combined with the breakneck pace of new technology being developed – it’s enough to make even the most seasoned leaders in the healthcare industry dizzy. However, the intersection of healthcare evolution and technology advancement presents an unprecedented opportunity to change the face of patient care as…

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Four Areas for Managing IT Success in the Cloud

As the IT industry continues its rapid pace of evolution, businesses are increasingly relying on cloud-based infrastructure for managing and deploying their technology. Managing technology and applications as a hosted solution frees both the software developers and businesses alike from the requirement of purchasing costly infrastructure. Companies that no longer want to make capital investments…

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3 Pitfalls to Avoid in Your Service Desk Strategy

Rising Customer Expectations Mean Service Desk Pressures Customers expect a lot from service enterprises today. They not only expect an innovative and affordable product, they expect prompt and responsive assistance after the sale, especially from a customer relations service desk or help desk. Service desks fulfill a variety of roles in different businesses. Typical service…

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New Customer Care Outsourcing Resource

Today, with the global economy moving towards growth mode and competition continuing to heat up in nearly every industry, companies are seeking new ways to create a differentiated customer experience. Outsourcing drivers are now more often tied to strategic business initiatives, and to helping deliver value-added activities such as customer retention, multi-channel management and customer analytics. These new value-added specialties not only…

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What is Hybrid Outsourcing & Why Should You Care?

I’m sure you’ve heard the adage that one of the keys to investing is diversification. Well, the same can be said for outsourcing. The three types of outsourcing – nearshore, offshore and onshore – all have specific benefits and each option is typically associated with expertise in certain skill sets based on the training available…

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