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Improving your revenue collections while reducing delinquencies is our business.

Billing and Collections

Personalized, compliant collections solutions that resolve delinquencies, increase collections and create long-term customer loyalty.

Increase Customer Loyalty while Speeding Payment

Today’s past-due customers may be tomorrow’s high-value customers if you treat them with empathy in collections. This means turning a potentially negative interaction with your brand into an opportunity to build long-term customer loyalty and grow revenues. This improves Net Promoter Score and delivers on Brand Promise.

We help our customers increase Net Promoter Score, customer satisfaction, loyalty, and lifetime customer value while increasing revenue collected per interaction, improving next call prevention and resolving delinquencies faster. We combine empathy, analytics, technology, and global outsourcing to deliver a personalized collections experience.

Numbers Matter to Us:

Our clients have experienced significant benefits using our billing and collections offerings, including:

  • 25% increase in Dollar Collected per calls by building empathy programs and reducing delinquencies.
  • 25% reduction in average handle time through our LEAN processes which results in lower cost per call model for our customer and increase Customer Satisfaction (CSAT)
  • 20% increase in First Call Resolution and Next Call Prevention by implementing Continuous Improvement, agent training, calibration and quality assurance processes.

Industries:  

  • Utilities
  • Communications
  • Wireless
  • Financial
  • Cable
  • Medical
  • Biomedical/ Pharmaceutical
  • Manufacturing
  • Media/Advertising
  • Retail & Consumer Goods
  • Legal
  • Travel Services
  • Transportation  & Logistics
  • Non-Profit
  • Government

Channel:

  • Voice
  • Web
  • Email
  • Chat
  • Social Media
  • Text
  • Bilingual Support
  • 24/7 Support
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Contact Us Today

to discover how Valor can help you elevate your call center solutions and delivery.