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Service Desk

Valor is the leader in provider service desk solutions with an industry-leading Net Promoter score of 94.


 

Valor is an award-winning and industry leader in providing 24/7 Service Desk solutions based on ITIL methodology. We are expert at owning the process from start to resolution and can provide each tier of support from Level 0 to 4 to ensure higher customer satisfaction and improved first call issue resolution. We can provide on-shore solutions from our multiple US locations or provide a hybrid solution leveraging our global teams in Costa Rica, Philippines, and Germany.

Our clients include top global and local companies who have partnered with Valor to gain access to our industry leading low-turnover workforce talent, efficiencies leveraging by our ITIL methodology, state-of-the-art globally redundant systems and technology and business flexibility they need to support fundamental processes, compete and grow without sacrificing outstanding personal service.


 

Why our customers choose our award-winning Service Desk:

  • First Call Resolution of over 82%.
  • Industry leading low turnover ensuring that our team is familiar with customer environment and infrastructure.
  • Expertise and certification in Microsoft, Cisco, Vmware, HP, Apple, Dell and other technologies.
  • World class ticketing and monitoring systems.
  • 24/7 US only or global support model.
  • Access to over 1,000 global employees.

Service Desk Support:

  • Remote takeover (RTO)
  • Ticketing system
  • POS support
  • Hardware troubleshooting
  • Software support
  • Operations support
  • Mobile and BYOD support
  • Vendor Management
  • Logistics support
  • Employee service center
  • 24/7 US based or global support
  • Bilingual support
  • White labeled support services

Channel

  • Voice
  • Web
  • Email
  • Chat
  • Social Media
  • Text
  • Bilingual Support
  • 24/7 Support

Our Expertise

Global Support

Latest Technology 

Bilingual Global Support 

Certifications

KPI/Metrics

Team Expansion 

Contact Us Today

to discover how Valor can help you elevate your call center solutions and delivery.